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      Country
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          Find a Location

          Home Guard Heating and Air Conditioning has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforHome Guard Heating and Air Conditioning

            Residential Air Conditioning Contractors
            Multi Location Business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            3 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Home Guard Heating and Air Conditioning provides comprehensive HVAC services, including installation, repair & maintenance for:

            • Heating systems
            • Furnaces
            • Heat Pumps
            • Humidifiers
            • Air conditioning systems
            • Duct Work/Cleaning
            • Water Heaters
            • Boilers
            • Mini splits

            Products & Services

            This company offers plumbing, heating and air conditioning.

            Business Details

            This is a multi-location business.

            Find a Location

            Home Guard Heating and Air Conditioning has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              BBB File Opened:
              8/4/2011
              Years in Business:
              15
              Business Started:
              12/4/2008
              Business Started Locally:
              12/4/2008
              Type of Entity:
              Sole Proprietorship
              Hours of Operation

              Primary

              M:
              9:00 AM - 5:00 PM
              T:
              9:00 AM - 5:00 PM
              W:
              9:00 AM - 5:00 PM
              Th:
              9:00 AM - 5:00 PM
              F:
              9:00 AM - 5:00 PM
              Su:
              Closed
              Business Management
              • Mr. Igor Dvorkin
              • Mr. Eugene Minkov, Owner
              • Ms. Lisa Burkut, treasurer
              Contact Information

              Principal

              • Mr. Eugene Minkov, Owner
              • Ms. Lisa Burkut, treasurer

              Customer Contact

              • Mr. Eugene Minkov, Owner

              Customer Complaints

              3 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              10/12/2022

              Complaint Type:
              Problems with Product/Service
              Status:
              Unanswered
              My ** wasn't cooling my house so I filed a complaint with my warranty American Home Shield (AHS) on 9/20/22 to have someone come and repair my **, and they assigned Home Guard. My Dispatch #*********. The contractor Home Guard was not responsive for 2 days despite multiple calls. Finally I hear back from Home Guard on 9/22 so he sends his technician to repair my ** on 9/22. The technician comes and within 5 minutes he tells us that he doesn't have the keys or the apparatus to open the refrigerant/coolant box to look at how much refrigerant is remaining. So he will contact the ** manufacturer to get keys and come back later. I called them again the next day on 9/23 and was told by the owner of Home Guard that the manufacturer stopped making keys for our ** so they technician will come back today and try to open the lock with a magnet. The tech comes back on 9/23 and again within 5 minutes he tells us that he broke the lock/valve by applying too much pressure on it and now there is a refrigerant leak in the system, so he will have to replace the entire condenser unit (which I googled costs at least **** to ****). Even the tech himself submitted a request to AHS stating "Manufacture locking caps that were discontinued and wrong for unit, tech was unable to diag pressures and get read on unit, bent core valve trying to take caps off. causing a leak in system." After many calls, I received an email from AHS that they agreed to pay for condenser but they haven't heard from Home Guard about what part needs to be ordered. I have made multiple calls and emailed Home Guard to find out what's going on with no response. Both AHS and Home Guard should be responsible for paying for damages caused by their technician to my **. This business is unprofessional and a total scam. IF AHS ASSIGNS HOME GUARD AS YOUR CONTR**TOR, RUN AWAY AS FAST AS YOU CAN BECAUSE THEY WILL NOT REPAIR BUT INSTEAD BREAK YOUR APPLIANCE.

              Customer Reviews

              1 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Mark P

              09/02/2021

              Home Guard was assigned to my service request throught American Home Shield back on May 12, 2021. (Today is Sep2, 2021). They came to the house to look at my furnace and identified the blower exhaust motor needed to be replaced. I have contacted them through text and either do not get a response or tolde they are too busy. I have left multiple v-mails on the phone listed under the listing and have not received ONE phone call back.I could not select "0" stars, I would recommend adding that for businesses that do not care about customer service.

              Local BBB

              BBB of Chicago & Northern Illinois

              BBB Reports On

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