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Find a Location

Locksmith Directory has 1 locations, listed below.

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    Business ProfileforLocksmith Directory

    Directory Advertising

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 13 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    Dept Ch 19437, Palatine, IL 60055-0001
    BBB File Opened:
    5/7/2011
    Alternate Business Name
    • LocksmithDirectory.com
    Business Management
    • Business Manager, Manager
    Contact Information

    Principal

    • Business Manager, Manager

    Customer Contact

    • Business Manager, Manager
    Additional Contact Information

    Phone Numbers

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/22/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    The date of the service was april 27, My keys got locked inside the car and it has happened to me before a company called pop a lock in ******* charges 80 dollars and I contacted another company thats says its between 80 dollars and 150 depending the service, this company that shows first on ****** called locksmith directory is known to scam people with a shady tactic that says their service is 28 dollars then it says a lockout is between 48 and 230 dollars, all the complains say they charged them 230 dollars plus for a basic service, so they never charge 48 dollars for a basic service, they will always charge 230$ , I called the guy and they said they were gonna arrive in 30 minutes, 45 minutes later I call again then the guy says it will be 1 hour, i waited almost 2 hours, the guy opened the car in 1 minute, its a very simple procedure, then proceeds to charge me 220 dollars for waiting 2 hours when they said 30 minutes and for the most basic service they had ( should have been around 48 dollars like on their website) as I said I was charged 80 dollars for the a better service like 4 months ago and this company overcharged me almost 3 time the original price, a total scam like in all of their reviews, please help me get a refund and put this company in jail for scamming people

    Customer Reviews

    13 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Yessica P

    1 star

    03/25/2024

    If I could give them zero stars I could worst ever they didn't do nothing charged us 250 and the car key doesn't lock or unlock . Call and they were rude and disrespectful and told me they couldn't send the tech back again is such a scam and then they told me it wasn't cover under the warranty...and I told her nothing stated that in the app and she told me the app was under construction. Worst place ever never would recommend it to anyone

    Local BBB

    BBB of Chicago & Northern Illinois

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