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Find a Location

Angel Adoption has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Angel Adoption

      820 E Terra Cotta Ave STE 149 Crystal Lake, IL 60014-3650

      BBB Accredited Business

    Business ProfileforAngel Adoption

    Marketing Programs
    BBB accredited business

    At-a-glance

    Customer Reviews

    2.88/5stars

    Average of 17 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/1/2005

    Years in Business: 25

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Angel Adoption is a domestic adoption service provider that helps connect prospective adoptive families with birth parents who are considering adoption.

    Products & Services

    Our expert marketing and advertising services are designed to ensure prospective adoptive families have the best possible chances for a successful adoption. For each family who joins our program, our team designs a custom adoptive family profile and creates an online adoption profile on our website. Our marketing and advertising strategies, network of professional partnerships, and extensive outreach result in unparalleled exposure to potential birthmothers. 

    We are committed to providing a safe space for birth parents to explore adoption at their own pace, without any pressure or judgment. Our caring and dedicated coordinators are available to them 24 hours a day, seven days a week to help them make the decision that is best for them. If they choose to make an adoption plan, our coordinators present them with a selection of our waiting families that fit their criteria so they can find a loving family with which to place their child.

    Business Details

    Location of This Business
    820 E Terra Cotta Ave STE 149, Crystal Lake, IL 60014-3650
    BBB File Opened:
    6/15/1999
    Years in Business:
    25
    Business Started:
    1/1/1999
    Business Started Locally:
    1/1/1999
    Business Incorporated:
    11/16/2006
    Accredited Since:
    1/1/2005
    Type of Entity:
    Corporation
    Number of Employees:
    20
    Alternate Business Name
    • Angel Adoption, Inc.
    Related Businesses
    Business Management
    • Ms. Carolyn Walker, Owner
    Contact Information

    Principal

    • Ms. Carolyn Walker, Owner

    Customer Contact

    • Ms. Deena Duda, Executive Director
    Additional Contact Information

    Fax Numbers

    • (847) 462-0906
      Primary Fax

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/15/2023

    Complaint Type:
    Product Issues
    Status:
    Answered
    Im posting this to warn consumers against using this agency as well as for expectant mothers looking to use this agency to have your child adopted. My ex husband and I signed an agreement with Angel in 21. We learned there were mental health issues & ended our marriage. Which stopped the adoption process as it wouldnt be a stable environment for a child. We let Angel know & were told we could provide psychologist documentation & be refunded. - 23: I moved back to IL & thought I would revisit adoption on my own & contacted Angel. They told me that my ex would have to sign rights to the contract + funds spent to pursue on my own. My ex did that for them & got it notarized. I spoke with LCFS for more than 1 hr about the home study. I spoke with my therapist who helped me after my divorce as well as with my therapists who worked with my ex & I. Both advised it wasnt a stable environment for a child as Im still struggling w/ PTSD, depression etc.I let Angel know & asked them to refund me bc of the psychologist advice. I sent them the email from the psychologist + text from my current psychiatrist. They responded with we cant give a refund based on opinion of a psychologist. Which in itself is wild. I asked them to clarify & they pivoted to well we need you to be denied a home study first. I asked them to clarify they wanted to me to do a home study knowing I wouldnt be approved for a home study and the cruelty & emotional distress that would cause. As well as, knowingly try to get expectant mothers to give their baby to someone w/ mental health issues. I reminded them of the laws against this in ********* did a 180 saying oh sorry for the miscommunication + you can have a refund. Then they came back & said we cant refund you bc the check was written by your ex & the release form he gave us is for time not money. The agreement my ex signed releases the remaining time but also releases the contract to me as well. Which includes the $18,200 fee. -AVOID.
    Read More

    Customer Reviews

    17 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Charity L

    5 stars

    04/16/2024

    Angel adoption is the best! I've always wanted to be a mom and unfortunately I was not able to have children on my own, yet my heart was still open to be a mom to any child. With the help of Angel adoption I was able to adopt the most precious gift of all, my son! Trust me the process of adopting a child is not easy but I felt like Angel adoption crew carried me through the process. I was able to meet an amazing birth mom who chose me to take care of her child. We are still in communication even after the adoption. I could not have gone through the adoption process without Angel. They were supportive, knowledgeable about everything and hopeful that my dream of being a mom would come true!

    Angel Adoption Response

    04/22/2024

    Hi Charity! Thank you so much for sharing about your journey and for your kind words. It was a pleasure working with you and we are so grateful to have been a part of your adoption journey. I am so happy that you are still in touch with your son's birthmom. Please continue to stay in touch with us! - ******

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