Better Business Bureau Has Sent a Letter to Four Attorneys General Regarding Payless Car Rental

May 25, 2017

The BBB Serving Eastern Oklahoma has sent a letter to the attorneys general of four states regarding the marketplace conduct and complaint history of Payless Car Rental of Tulsa, a subsidiary of Avis Budget Group based in Parsippany, New Jersey.

In the past three years, over 830 complaints have been filed with BBB against Payless Car Rental; all were handled by the BBB Serving Eastern Oklahoma as the designated Corporate Customer Service location for the company. A review of these complaints and allegations indicated a pattern of complaints in three major areas: Sales Practices, Billing and Collection, and Contracts (see attached letter for details). More than ten percent of the complaints were from consumers in two states, California and Florida.

The Better Business Bureau of Southeast Tennessee and Northwest Georgia as part of the BBB’s commitment to marketplace trust. Has and maintains Business Reviews on more than 1,900 businesses across Southeast Tennessee (11 Counties) and Northwest Georgia (10 Counties). We are Headquartered in Chattanooga TN. To Contact us go to 

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