Customer ReviewsforAmerican Carpet Wholesalers of Georgia, Inc.

I received damaged carpet and they will not do anyhing about it. I am now out 1200.00 I sent pictures the day of delivery and they are still refusing to do anything.

Purchased flooring and followed up with them by email to let them know that all delivered boxes except one had no visual damage (which is good). I also pointed out in the original email that I was able to use the piece from the damaged box. I also asked about trim I ordered being an end piece and not t-mold as requested. I got a email shouting back in all caps that the trim they sent was all they had. I did not respond. Then i got a email from a claims rep saying I was trying to file a claim. I never said I needed to file a claim. The claims rep asked for pictures of damage for proof. I sent what I had of the damaged box, some chipped flooring and commented about the salesman's unprofessional email. The claims person responded that i need to send more pics if I find anymore damage. Today i get a email "We have not heard back from you regarding your claim.If we do not receive word regarding the additional pieces of material in 7 days we will close the claim without notice." So I didn't want to file a claim. You insisted I file a claim. I provided you pictures and notes of what I had for your claim as requested. Instead of proceeding with the information you had, you threaten to close the claim? You went from "Please let me know if you have additional material with chips on the top" to closing the claim with known damage because I haven't sent information about additional materials with damage? This place is a joke.