BBB Accredited Business Profile

Snapfon & Visikey

Snapfon & Visikey

(423) 535-9968

Snapfon & Visikey

12 years in business

100 Cherokee Blvd STE 216
Chattanooga, TN 37405-3881

BBB File Opened: 5/02/2011
Business Started: 2/14/2004
Type of Entity
Limited Liability Corporation
Contact Information
  • Principal: Mr. Rich Mak, Vice President
  • Customer: Mr. Phil Sieg, President
Business Category
  • Telecommunications Equipment - Disability
  • Telephone Equipment & Systems Dealers
  • Telephone Communications
  • Elderly/Senior Specialty Services

Additional Information
  • Snapfon's warranty to the original purchaser/user: All Snapfon¨ mobile phones are warranted against defect, malfunction, and product failure for one year from the date of purchase unless otherwise noted. The warranty covers problems or defects that are a result of normal use. This warranty does not apply to damage done to the phone by shipping, misuse, abuse, neglect, accident, or exposure to any type of moisture or extreme temperatures. The phone should be disconnected from its charger during thunderstorms, or events that can cause power surges. It is not warranted against damage from voltage fluctuations. Batteries are not covered under this warranty, due to their expendable nature. The battery is guaranteed to be functioning at time of purchase and is covered by the same 90 day warranty as our other accessories. The phone warranty is void if batteries other than Snapfon authorized or recommended batteries or chargers have been used. If a problem develops due to a third party battery or charging adapter, please contact the manufacturer of that accessory for redress or compensation. If any other problem develops during the warranty period, please see the return instructions below before returning your phone. If we choose to refund your purchase it may be prorated based on use and condition of the returned merchandise. The shipping charges for returning a working phone to you are covered by the warranty. Snapfon¨ accessories All Snapfon accessories are warranted to be free from malfunction or defects for 90 days. Products in need of repair or replacement due to defect: Every mobile phone you buy from Snapfon has a one-year warranty for defects in manufacturing or workmanship. Our return policy provides for repair, replacement, or credit of merchandise that has been confirmed as defective after inspection and testing process. Each valid warranty claim will be evaluated and dealt with separately and resolved in one of above ways at our discretion. Terms and conditions may vary based on product and defect. Replacement approval and RMA's (Returned Merchandise Authorization) can be requested via email, or telephone. All other returns: Snapfon products that were purchased from any source other than the Snapfon website or call in orders, can ONLY be returned to the vendor through which the product was purchased (i.e. a phone purchased online through a reseller, must be returned to/through that reseller). Any product returned for reasons other than a manufacturing defect are subject to the following restrictions: All customers must first contact us directly at (423) 535-9968 to request a Return Authorization. The product must be returned within 30 days of purchase, in exactly the condition it was received, "AS NEW," with 100% of all shipping, packing, parts, accessories, manuals, etc. in order to be considered for a refund. There will be a minimum restocking fee of 25% applied to all returns that are not received in "AS NEW" condition. Buyer is to pay the return shipping. Please note that PureTalk service plans cannot be returned or refunded in any way. Service plans are paid a month in advance. You may cancel your service at any time without penalty, however there are no refunds for the month already paid.

Products & Services
This company offers products that are designed for seniors.
Alternate Business Names
  • Senior Tech, LLC

Licensing, Bonding or Registration:  This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Number of Employees:  8



Cellular telephones are getting more and more complex. With the introduction of the iPhone, manufacturers are under more pressure to create smaller, faster, and more featured smartphones. Snapfon is at the opposite end of the spectrum, simple.

Mon: 09:00 AM to 05:00 PM
Tue: 09:00 AM to 05:00 PM
Wed: 09:00 AM to 05:00 PM
Thu: 09:00 AM to 05:00 PM
Fri: 09:00 AM to 05:00 PM

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

BBB reports on known significant government actions involving the business's marketplace conduct.

BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.

BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.

BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.

BBB reports when mail sent to the business was returned by the Postal Service.

Snapfon & Visikey

Snapfon & Visikey


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