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      Country
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          Find a Location

          Best Buy Metals, LLC has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Please enter a valid location.
            • Best Buy Metals, LLC

              1652 S Lee Hwy Cleveland, TN 37311-7324

              BBB Accredited Business
            • Best Buy Metals, LLC

              2300 E 23rd St Chattanooga, TN 37407-1109

              BBB Accredited Business

            Business ProfileforBest Buy Metals, LLC

            Roofing Materials
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            This business has 0 reviews

            Customer Complaints

            4 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 5/24/2004

            Years in Business: 22

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Products & Services

            The company manufactures metal roofing material, including 3' panels, standing seam, and metal shingles. The business also provides vinyl siding.

            Business Details

            This is a multi-location business.

            Find a Location

            Best Buy Metals, LLC has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Best Buy Metals, LLC

                1652 S Lee Hwy Cleveland, TN 37311-7324

                BBB Accredited Business
              • Best Buy Metals, LLC

                2300 E 23rd St Chattanooga, TN 37407-1109

                BBB Accredited Business
              BBB File Opened:
              7/23/2002
              Years in Business:
              22
              Business Started:
              3/1/2002
              Business Started Locally:
              3/1/2003
              Business Incorporated:
              11/15/2011
              Accredited Since:
              5/24/2004
              Type of Entity:
              Limited Liability Company (LLC)
              Business Management
              • Mr. Isaac Libbey, Owner
              Contact Information

              Principal

              • Mr. Isaac Libbey, Owner

              Customer Contact

              • Mr. Isaac Libbey, Owner
              • Mr. Nathan Libbey, Director
              • Mr. Jason Hiefnar, Regional Manager
              • Mr. Jerry Chambers, General Manager
              Additional Contact Information

              Fax Numbers

              • (423) 728-3066
                Primary Fax
              • (423) 468-4898
                Other Fax

              Phone Numbers

              Email Addresses

              Customer Complaints

              4 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/02/2023

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              Recently saw a Best Buy Metals TV advertisement where they boasted about the quality of their product. I purchased their Snap Seam Standing Seam 1.75 inch 14 inch wide roofing product. The first panels were rolled off on location on 10 February 2022. The final number of panels were not delivered until 8 April. This was due to the panels being formed incorrectly. During this time My Home had to weather an incomplete open roof. On 10 Feb. the crew ran the first load of panels at my home. The machine was not making a clean cut on the panels, as it was crushing off the ends between panels. This resulted in an number of the panels becoming unusable as they were then short. On 11 Feb. the crew returned to run panels. Unknown at that time, there was now a problem with the width of the panels. It was determined later that the panel widths were varying between to 13 to 14 1/4 inches wide. This variation was not realized until numerous of the panels had been installed. The vented Z closures for the ridge cap are exactly 14 inch wide which would not fit, and panels would not align. These issues, panel width variation and crushed ends, rendered many panels unusable. I informed Best Buy and they agreed to provide me replacement panels. However I was then CHARGED for all replacement panels. There was a 3 month time span Feb-Apr to receive the sufficient panels. They said they were waiting on additional coils that the ones they used were the incorrect width. In April they discovered the problem was simply their machine was out of alignment. During this time my roof was open and subjected to water damage. I asked the company if they thought I was due compensation. They denied any responsibility and blamed the problem on the installer. I will provide photos showing the defective panels.
              Read More

              Customer Reviews

              0 Customer Reviews

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