Hearth and Grill Sales, LLC
21 years in business2560 Spring Creek Drive NE
Cleveland, TN 37311-0960
Additional Phone Numbers
- (423) 479-2598
- (888) 230-5398
- (423) 842-1619
- (423) 303-2100
Additional Email Addresses
Find a Location
Type of EntityLimited Liability Company (LLC)
- Mr. Kevin Tinsley, President
- Fireplace Equipment
Products & ServicesHearth and Grill Sales, LLC is a leading online retailer of Hearth, Patio and BBQ products based in Cleveland, Tennessee.
Alternate Business Names
- Hearthside Hearth and Home
- Hearthside Distributors
Licensing, Bonding or RegistrationThis business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB records show a license number of LGM-0002025 for this business, issued by City of Chattanooga - Contractor - Gas Fitter
City of Chattanooga - Contractor - Gas Fitter
1250 Market Street Suite 100, Chattanooga, TN 37402
Phone Number: (423) 7575105
Fax Number: ()
BBB records show a license number of 643236 for this business, issued by Secretary of State/TN
Secretary of State/TN
312 8th Avenue North 6th Floor, Snodgrass Tower, Nashville, TN 37243-0001
Phone Number: (615) 7412286
Fax Number: ()
Number of Employees:6
Alerts & Actions
BBB's role in the marketplace is to ensure the public's confidence in advertising and to promote trust in business. In BBB's general review of advertising, we note this company's web site states "Rated #1 In Customer Service" and "THE MOST DURABLE GRILL KNOWN TO MAN."
According to BBB's Code of Advertising, "27. Superiority Claims-Comparatives-Disparagement
27.1 Advertisers must not deceptively or falsely disparage a competitor or competing products or services in their advertising. Truthful comparisons using factual information may help consumers make informed buying decisions, provided:
27.1.1 All representations are consistent with the general rules and prohibitions against false and deceptive advertising;
27.1.2 All comparisons that claim or imply, unqualifiedly, superiority to competitive products or services are not based on a selected or limited list of characteristics in which the advertiser excels while ignoring those in which the competitor excels;
27.1.3 The advertisement clearly and conspicuously discloses any material or significant limitations of the comparison; and
27.1.4 The advertiser can substantiate all claims made.
28. Objective Superlative Claims
Superlative statements in advertisements about the tangible qualities and performance values of a product or service are objective claims for which the advertiser must possess substantiation as they can be based upon accepted standards or tests. As statements of fact, such claims, like "#1 in new car sales in the city," can be proved or disproved.
29. Subjective Puffery Claims
29.1 Expressions of opinion or personal evaluation of the intangible qualities of a product or service are likely to be considered puffery. Such claims are not subject to the test of truth and accuracy and would not need substantiation.
29.2 Puffery may include statements such as "best food in the world" and "we try harder" as well as other individual opinions, statements of corporate pride, exaggerations, blustering and boasting statements upon which no reasonable buyer would be justified in relying. Puffery also includes general claims of superiority over comparable products that are so vague that it can be understood as nothing more than a mere expression of opinion.
29.3 Ultimately, whether any particular statement or claim is puffery will depend upon the context in which it is used in the advertisement."
BBB's Code of Advertising can be viewed at
BBB is seeking this company's voluntary cooperation in modifying the website or substantiating the claims.
BBB's objective is to preserve the selling efficiency of advertising in our market place.
Hearth and Grill Sales, LLC has voluntarily modified their website.