BBB Accredited Business Profile

Hearth and Grill Sales, LLC

Hearth and Grill Sales, LLC

(888) 230-5398

Hearth and Grill Sales, LLC

21 years in business
2560 Spring Creek Drive NE
Cleveland, TN 37311-0960
Additional Phone Numbers
  • (423) 479-2598
  • (888) 230-5398
  • (423) 842-1619
  • (423) 303-2100
Additional Email Addresses
  • kevin@hearthside.com
BBB File Opened: 10/24/2011
Business Started: 04/09/1996
Business Started Locally: 04/09/1996
Business Incorporated: 10/27/2010 in TN
Type of Entity
Limited Liability Company (LLC)
Business Management
  • Mr. Kevin Tinsley, President
Business Category
  • Fireplace
  • Fireplace Equipment

Products & Services
Hearth and Grill Sales, LLC is a leading online retailer of Hearth, Patio and BBQ products based in Cleveland, Tennessee.
Alternate Business Names
  • Hearthside Hearth and Home
  • www.hearthsidedistributors.com
  • Hearthside Distributors
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
  • BBB records show a license number of LGM-0002025 for this business, issued by City of Chattanooga - Contractor - Gas Fitter

    City of Chattanooga - Contractor - Gas Fitter
    1250 Market Street Suite 100, Chattanooga, TN 37402
    Phone Number:  (423) 7575105
    Fax Number:   ()

  • BBB records show a license number of 643236 for this business, issued by Secretary of State/TN

    Secretary of State/TN
    312 8th Avenue North 6th Floor, Snodgrass Tower, Nashville, TN 37243-0001
    Phone Number:  (615) 7412286
    Fax Number:   ()

Number of Employees: 
6

Alerts & Actions

Ad Review

06/22/2016

BBB's role in the marketplace is to ensure the public's confidence in advertising and to promote trust in business. In BBB's general review of advertising, we note this company's web site states "Rated #1 In Customer Service" and "THE MOST DURABLE GRILL KNOWN TO MAN."

According to BBB's Code of Advertising, "27. Superiority Claims-Comparatives-Disparagement

27.1 Advertisers must not deceptively or falsely disparage a competitor or competing products or services in their advertising. Truthful comparisons using factual information may help consumers make informed buying decisions, provided:

27.1.1 All representations are consistent with the general rules and prohibitions against false and deceptive advertising;

27.1.2 All comparisons that claim or imply, unqualifiedly, superiority to competitive products or services are not based on a selected or limited list of characteristics in which the advertiser excels while ignoring those in which the competitor excels;

27.1.3 The advertisement clearly and conspicuously discloses any material or significant limitations of the comparison; and

27.1.4 The advertiser can substantiate all claims made.

28. Objective Superlative Claims

Superlative statements in advertisements about the tangible qualities and performance values of a product or service are objective claims for which the advertiser must possess substantiation as they can be based upon accepted standards or tests. As statements of fact, such claims, like "#1 in new car sales in the city," can be proved or disproved.

29. Subjective Puffery Claims

29.1 Expressions of opinion or personal evaluation of the intangible qualities of a product or service are likely to be considered puffery. Such claims are not subject to the test of truth and accuracy and would not need substantiation.

29.2 Puffery may include statements such as "best food in the world" and "we try harder" as well as other individual opinions, statements of corporate pride, exaggerations, blustering and boasting statements upon which no reasonable buyer would be justified in relying. Puffery also includes general claims of superiority over comparable products that are so vague that it can be understood as nothing more than a mere expression of opinion.

29.3 Ultimately, whether any particular statement or claim is puffery will depend upon the context in which it is used in the advertisement."

BBB's Code of Advertising can be viewed at
http://www.bbb.org/chattanooga/for-businesses/code-of-advertising/

BBB is seeking this company's voluntary cooperation in modifying the website or substantiating the claims.

BBB's objective is to preserve the selling efficiency of advertising in our market place.

07/07/2016
Hearth and Grill Sales, LLC has voluntarily modified their website.

Hearth and Grill Sales, LLC

Hearth and Grill Sales, LLC

BBB ACCREDITATION SINCE 02/23/2016

Customer Review Rating:

100%
This business has no complaints filed

Composite Score: