Business ProfileforTranscard Payments, LLC

On February 26th 2024 I tried to pay my brothers rent for $76.49, the transaction declined on the website also that day I tried to add money to my securus account for a total of 128.00. Two transactions in the amount of 52.00 and one in the amount of $27.00. The transactions were declined. On February 28th 2024 I tried to pay my rent in the amount of $383.95 13.95. The transaction was declined. I checked my account and seen that transactions settled that were declined because the sites I was using do not take pre-paid or Temporary cards such as the card I was given. It is a virtual card. That when I received the card I asked if it can be used anywhere, per the rep I spoke with it can be used anywhere. Shouldn't be a problem. Well it was a problem and I have waited 30 days for a refund of the money that didn't go to any of the mechants. The first dispute they tod me they found nothing and that couldn't possible be correct because my apartments told me for a fact they did not receive the funds. Also the securus account shows when a balance has been added as it is a phone account. The funds are added right away. I called to have the dispute reopened because the outcome to the "investigation" was incorrect. This time I sent in proof the transaction never went through as in my statements showing there were no transactions cleared for those amounts to the merchants. I believe there was no real investigation. They just let the dispute sit till the 15th day and sent an email stating they found no evidence that supported my dispute. I would like my money returned because at this point all of my bills are past due, due to this situation. I was told in the reopened dispute email on March 15th 2024 that they would review my evidence and reach a decision in 10 business days it has been 15 days. By Monday April 1st 2024 it will be 16 business days.