Business ProfileforFirst Horizon Bank

I am writing to express my profound disappointment and dissatisfaction with the treatment my husband and I received from ***** ********** ***** ****** **** Branch. Our interaction with Mr. ********** has left us in a state of distress and hardship due to a severe error on his part. We were in the process of finalizing the closing on our house, and Mr. ********** assured us in writing that we would have access to the necessary funds for this purpose. His commitment provided us with a sense of assurance and security during what should have been an already stressful time. However, to our utter dismay, Mr. ********** abruptly rescinded his assurance just two days prior to our scheduled closing. He stated that he had made an error in his initial communication, causing a significant and completely unnecessary last-minute hurdle for us. This sudden change directly resulted in undue stress, severe inconvenience, and financial hardship for my family. This unfortunate situation has not only caused emotional distress but has also put our financial stability at risk. We trusted First Horizon and its representatives, to handle our financial matters competently and professionally. Unfortunately, this error has caused irreparable damage to our confidence in the institution and its ability to fulfill its commitments. I implore you to investigate this matter thoroughly and take appropriate actions to prevent such occurrences in the future. Additionally, I request that steps be taken to rectify the situation promptly by providing a viable solution that can mitigate the adverse effects of Mr. ************ mistake. Regrettably, this incident has left us deeply disappointed and in a state of distress. I trust that you will address this matter with the seriousness and urgency it deserves to restore our faith in the bank's integrity and commitment to customer service. I appreciate your prompt attention to this issue and look forward to a swift resolution.