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          Expert Services, LLC has 1 locations, listed below.

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            Business ProfileforExpert Services, LLC

            Small Appliance Services
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 3 Customer Reviews

            Customer Complaints

            2 complaints closed in last 3 years

            2 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 8/13/2012

            Years in Business: 41

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Products & Services

            The company specializes in the installation and repair services of heating & air conditioning (HVAC) units. They also offer repair services for appliances, water heaters and garage door openers.

            Business Details

            BBB File Opened:
            1/10/2005
            Years in Business:
            41
            Business Started:
            7/1/1982
            Business Started Locally:
            1/1/2001
            Business Incorporated:
            3/8/2006
            Accredited Since:
            8/13/2012
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 64512 for this business, issued by Department of Commerce & Insurance/TN. The expiration date of this license is 9/30/2024.

            These agencies may include:

            Department of Commerce & Insurance/TN

            500 James Robertson Parkway, Davy Crockett Parkway

            Nashville TN 37243

            (615) 741-2241

            https://www.tennessee.gov/commerce

            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Expert Service Appliance Heating & Air
            Business Management
            • Mr. Serge Ivanov, Partner
            • Mr. Bill Ivanov, Office Manager
            Contact Information

            Principal

            • Mr. Serge Ivanov, Partner

            Customer Contact

            • Mr. Serge Ivanov, Partner
            • Mr. Bill Ivanov, Office Manager
            Additional Contact Information

            Fax Numbers

            • (423) 238-4388
              Primary Fax

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/21/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered

            Air Conditioner needing repair.

             Mr. ** ****** of Expert Services was contacted regarding a ***** air conditioner that had quit cooling this month after it was placed just short of three years ago in 2020. I reached out to Mr. ****** for repair because he was the technician who placed the unit. When I first met him, he presented himself as a respectful and knowledgeable person. Little did I know these attributes were false. After contacting Mr. ******, he agreed to come out and inspect the air conditioning unit with a service charge. When the inspection was completed, he diagnosed the problem as the air conditioning unit freon needed replacement. He then estimated the charge for the service would be over a thousand dollars and to contact him when I am ready to proceed with servicing the unit.
            My intuition did not feel right regarding his diagnosis since the ***** unit was only three years old. So, I decided to obtain a second opinion through my home warranty insurance company. A certified technician who was sent out by the warranty company stated the air conditioning unit had a failed compressor. The technician then contacted the manufacturer (*****). The manufacturer told the technician that the air conditioning unit was still under warranty and that the items needed for repair could be ordered at no cost or a replacement of the unit could ensue. The technician then advised me to contact Mr. ****** at Expert Services to see if he would replace the compressor since the parts are covered.
            I agreed and then reached out to Mr. ****** to tell him what had happened. He was very rude and stated, “Well if the technician knows what the problem is then let him fix it.” He also stated that he was on vacation and would not be back until the following week. I told him that I would rather for him to take a second look at it because mistakes could happen. He agreed. While waiting for Mr. ****** to return from vacation, I bought two window air conditioning units to try to cool some of the rooms in a house of roughly 2800 square feet in record temperatures for two weeks. While he was out of town, I decided to reach out to Expert Services for another technician to inspect the air conditioning unit until he returns. I spoke with the secretary who stated she would pass the information to an on-call technician but there was not a response from any technician even though several contact attempts were made.
            Mr. ****** finally made it to my home to inspect the air conditioning unit after he returned from vacation. He stated that the compressor had indeed failed and that the estimate for repair would be over a thousand dollars. He told me to file it under my homeowner’s insurance stating that it was damaged in the storm that hit the area. Then said, when I was ready for replacement to contact him. I was at a loss for words because I really did not know if any of his diagnoses were correct. I was given two different diagnoses with hefty estimates for repair. Also, the diagnosis only came from the condenser and not the furnace. What if the furnace was faulty? I felt defeated as if Mr. ****** only cared about out of pocket repairs instead of the health of the unit, health conditions that my family suffer or alternative resources (hotel) that I may have to use to keep my family cool.
            I decided not to give up and obtained legal assistance. Legal assistance sent a third technician to inspect the air conditioning unit and found out not only that the compressor had failed on the condenser but the furnace in the home was leaking oil. However, I am currently working with legal assistance and the manufacturer to get some clarity and issues resolved. I do not recommend Expert Services for any services. Sometimes you only learn through prior mistakes, and I learned from this one.

            Read More

            Customer Reviews

            3 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Treasure S

            1 star

            10/29/2023

            Expert Services charged me $89.00 for one time inspection, and although the office said they would send someone Tuesday, the repairman came Monday which was a holiday. I was charged $100.00 emergency fee. I was charged $255.00 for dual Capacitors total $444.00 the first time he came. The next day he came back because the HVAC still was not cooling the house. I was charged for R22 4.3 lb @ $150.00 per pound total $600.00, charged for stop leak $275.00, adjustment of SC & SH $225.00 for a total of $1,200. Grand total of $1644.00 without it being repaired! He overcharged me. I am a widow and am taken back by the audacity of these charges!

            Local BBB

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