Business ProfileforUniversal Windows Direct of Charlotte

As a repeat customer I hired UWD and UWD agreed on January 10, 2023 to replace and install windows and French doors in my house. The French doors were damaged in transit and UWD agreed to complete the installation with undamaged doors prior to my final payment of $1,050.UWD visited my home 2 additional times last year with the promise to replace the damaged doors with undamaged product.Both visits were unsuccessful and *************** explained that he would need to re-order the replacement parts and re-visit the property with additional labor, since the job turned out to be too much for the one worker to complete.UWD has been calling almost daily for the remaining balance."*****" left a voice message on 02/12/2024 that the replacement parts had arrived and she was ready to schedule the final install.I called "*****" on 02/13/2024 and spoke to ******** who explained that the purpose of *****'s call was to collect the final balance of $1,050 and that UWD would NOT do the final install until the balance was paid.I explained that I have been asking for months that a Supervisor visit the property to see first hand the damage to the interior walls that the two previous attempts to replace the damaged doors had caused.I explained also that I had been told months ago that it was OK that I give a personal check to the repairman once the job was completed, but now UWD has reneged on their commitment.They are demanding the final payment up-front BEFORE the final installation of undamaged doors.I explained also that I did not think that ***** could call with a voice message that she was calling to schedule the installation, when in fact ***** is simply a debt collector.I asked again that a Supervisor visit the property, but ******** said simply she would mention this to her Supervisor.