BBB Accredited Business Profile

LeGrande Upholstery & Carpet Co.

LeGrande Upholstery & Carpet Co.

(704) 527-0397

LeGrande Upholstery & Carpet Co.

65 years in business
4913 Chastain Ave Ste 35
Charlotte, NC 28217-2248
BBB File Opened: 08/16/1974
Business Started: 01/01/1952
Business Started Locally: 01/01/1952
Type of Entity
Sole Proprietorship
Contact Information
  • Principal: Mr. Lee Lyles Turner, Owner
Business Category
  • Upholsterers
  • Furniture Repair & Refinish

Additional Information
  • BBB files indicate that this business has a pattern of complaints concerning the customer service and repair areas. Specifically, complaints are alleging a failure to respond to telephone calls or written requests for assistance or support as it r...
  • BBB files indicate that this business has a pattern of complaints concerning the customer service and repair areas. Specifically, complaints are alleging a failure to respond to telephone calls or written requests for assistance or support as it relates to the product or service being provided by the company as well as improper or inferior repairs. On April 11, 2016, LeGrande Upholstery & Carpet Co. was informed of these concerns and invited to discuss the pattern of complaints and determine ways in which the pattern might be alleviated. On June 8, 2016, Mr. Turner met with BBB staff to discuss issues surrounding the company's patterns of complaints. The company provided the following information: 1. Company believes that consumers see BBB as an instrument not to pay him. 2. Company does, in fact, make and keep a log of all return telephone calls. 3. Company subcontracts work which for which additional oversight is needed. 4. Customers expect to receive things from him "free". Moving forwards, the company agreed to the following in working towards the alleviation of the pattern of complaints: 1.LeGrande Upholstery & Carpet Co. agrees to work with BBB staff to correct its advertising resulting in compliance with BBB's Code of Advertising. 2.LeGrande Upholstery & Carpet Co. agrees to work with BBB staff to provide more complete and thorough Business Responses to all complaints filed against the company. 3.So as to reduce the potential for confusion and ensure understanding for all parties, LeGrande Upholstery & Carpet Co. agrees to educate its customers as to what is and what is not included in the marketplace transactions by ensuring that invoices include all information related to the transaction. 4.LeGrande Upholstery & Carpet Co. agrees to reduce the number of complaints filed with BBB. Additionally, BBB will continue to monitor the company, including its complaint history and advertising, in order to determine its adherence to performance and progress conditions. BBB UPDATE: On July 11, 2016, BBB determined that company's advertising was in compliance with BBB's Code of Advertising.

Alternate Business Names
  • LeGrande Interiors & Design
Number of Employees: 
3

A-

Pattern of Complaints

BBB files indicate that this business has a pattern of complaints concerning the customer service and repair areas. Specifically, complaints are alleging a failure ... Read More

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for LeGrande Upholstery & Carpet Co. include:

  • 24 complaints filed against business

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

BBB reports on known significant government actions involving the business's marketplace conduct.

BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.

BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.

BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.

BBB reports when mail sent to the business was returned by the Postal Service.

LeGrande Upholstery & Carpet Co.

LeGrande Upholstery & Carpet Co.

BBB ACCREDITED SINCE 12/24/2014

Customer Review Rating:

Positive
0%
Neutral
0%
Negative
100%

Composite Score:

0 3