BBB Accredited Business Profile

Charter Spectrum

Charter Spectrum

(866) 874-2389

Charter Spectrum

53 years in business
2910 Whitehall Park Dr
Charlotte, NC 28273-3333
Additional Website Addresses
BBB File Opened: 01/01/1967
Business Started: 01/01/1964
Business Started Locally: 01/01/1964
Business Management
  • Ms. Sandi Ettinger, Manager of Customer Relations
Contact Information
  • Principal: Mr. Thomas Rutledge, President/CEO
  • Customer Service: Corporate Escalations
Business Category
  • Cable TV
  • Cable Contractors
  • Internet Service
  • Telephones

Alternate Business Names
  • Time Warner Cable
  • Charter Communications Inc.
  • Bright House Networks
Number of Employees: 
BBB accredited business


Government Action

The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved. We are providing a summary of the government's allegations, which have not yet been proven.

On February 1, 2017, New York Attorney General, Eric Schneiderman, announced a lawsuit with Charter Spectrum. The lawsuit alleges Charter lied about internet speeds. The attorney general argues that Charter and its subsid... Read More

Government Action

The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.

BBB of St. Louis is reporting the following information:

On August 28, 2017, Missouri Attorney Josh Hawley, announced a settlement with Charter Spectrum, AKA Charter Communications. The lawsuit alleged Charter Spectrum violated state and federal No-Call... Read More

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
This business has no rating because complaints against it are handled by another BBB.

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BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
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Charter Spectrum