BBB Accredited Business Profile

Charter Communications Inc.

Charter Communications Inc.

(828) 322-2288

Charter Communications Inc.

24 years in business
1121 Lenoir Rhyne Blvd SE
Hickory, NC 28602-5128
Additional Phone Numbers
  • (636) 220-4801
  • (636) 220-4813
  • (636) 220-4714
  • (704) 735-9066
  • (314) 543-2419
  • (888) 550-9400
  • (864) 254-7271
  • (828) 452-5804
  • (828) 438-9666
BBB File Opened: 04/08/1999
Business Started: 12/01/1992
Business Incorporated: 11/03/1999 in MO
Type of Entity
Contact Information
  • Principal: Mr. Neil Smit, President & CEO
  • Ms. Jana Brewer, Customer Care Operations
  • Ms. Jana Brewster, Sr. Director, Customer Care
  • Katrenia Bryson, Executive Escalation Lead
  • Kenny Burgess, Executive Escalations Supervisor
  • Ms. Rozland Edgerton, Escalation Specialist
  • Mr. Michael Henry, Customer Care Escalations Manager
  • Ms. Vickie Mahon, Customer Care
  • Local Manager
  • Ms. Vickie Mason, Customer Care

Business Category
  • Television - Cable, CATV & Satellite
  • Telephone & Television Cable Contractors
  • Cable TV, Internet & Telephone Installation Service
  • Internet Services
  • Satellite Communication - Common Carrier
  • Telephone Service - Long Distance

Alternate Business Names
  • Charter Communications
  • Charter Communications II, L. P.
  • Crown Cable
  • Digital Music Express
  • Intermedia
  • Prime Star
  • Primestar
  • Primestar Satellite Systems
  • Tci Cable Of Asheville
  • United Artists Cable

Number of Employees: 


BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
The BBB serving Asheville and Western North Carolina directs complaints to the person designated by the company to handle complaints. A full report on the headquarters may be obtained by contacting the BBB located in St. Louis Mo with phone 314-645-3300 or at

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

BBB reports on known significant government actions involving the business's marketplace conduct.

BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.

BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.

BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.

BBB reports when mail sent to the business was returned by the Postal Service.

Charter Communications Inc.