Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          Benjamin Franklin Plumbing has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Customer ReviewsforBenjamin Franklin Plumbing

            Plumber
            View Business profile
            View Business profileBBB accredited business

            Star rating
            10 word minimum.

            You can use up to 2000 characters

            Provide Your Info to Leave a Review

            Thank you for taking the time to leave a review! Please enter your information below to submit your review to BBB. Your first name and first initial of your last name will display online. Your full name will only be used to allow the business to verify that you are a customer.

            All fields are required.

            This is automatically determined using your first name and the first initial of your last name.
            How would you like to confirm your review?
            This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

            Verify your phone number

            Enter the 6 digit code sent to the phone number ending in undefined

            If you have not received a code within 2 minutes, you can re-send it.

            17 Customer Reviews

            Sort By
            • Date
            • Highest Rating
            • Lowest Rating
            • Review from John H

              5 stars

              11/15/2023

              **** was awesome as usual. Very knowledgeable, friendly, and helpful.
            • Review from Mary Ann H

              5 stars

              07/13/2023

              **** was wonderful as always. Very thorough and efficient and fixed the problem and explained what had happened. He is so courteous and friendly. He is excellent. **** ***
            • Review from Sallie D

              5 stars

              07/07/2023

              Excellent service, very honest! Professional with a side of teaching!! Learned a lot!
            • Review from Joann J

              5 stars

              06/02/2023

              Did a wonderful job explaining along the way looks like our problem will be solved after 3 other plumbers failed to fix problems costing us a lot more money
            • Review from Donna M

              5 stars

              05/24/2023

              Very happy with the work done. Technician *** explained everything well and finished the repair quickly. Had everything he needed in his truck and didnt have to leave ** without a toilet
            • Review from John H

              5 stars

              05/19/2023

              **** is awesome. Extremely knowledgeable and positive. Thank you guys very much!!!
            • Review from Mahlon E

              5 stars

              05/09/2023

              Fast response-friendly and courteous representative. Professional installation Overall a good choice for water heater installation.
            • Review from Ava P

              5 stars

              10/04/2022

              Good service. Faster completion than estimated. Friendly and respectful workers.
            • Review from Becky W

              5 stars

              09/23/2022

              Up front with fees and service options. Technician answered questions and addressed multiple concerns. Helpful, professional and informative.
            • Review from Richard P

              1 star

              07/01/2022

              I called on Monday 6/27/2022 for an appointment. They set up today Friday July 1 between 8 - am. They did not show up. They said they called but did not reach me. You have been texing me all week with emails. I never said I would not be home. I confirmed that my phone does work and does ring but they would not come because they thought no one is home. I planned my day by this appointment and now I am without. Such a waste of my time..

              Benjamin Franklin Plumbing Response

              07/10/2022

              So sorry for this inconvenience, everyone is notified prior to coming out that we will call to notify arrival 30 to 45 minutes ahead of your scheduled appointment. You were emailed and texted booking confirmations the 27th and the 29th for your July 1st 8 to 11 am morning window appointment. Our software records every time we called your number for the notifications we attempted the morning of your appointment at 8:19, 8:25 and 8:39am also leaving voice mails. We also sent a text at 8:26 asking that you verify you are home. It is a waste of time and money to drive to a customers home and find out that no one is there (it happens often). We are so busy that our technician cannot sit waiting and hoping that the customer will call and verify being home when we have other clients waiting on us. Unfortunately because you did not reply to our calls and text we had to call the next client in line who answered and agreed to have us arrive for service. This was all before you returned our calls. We offered to reschedule you this afternoon but you declined. I understand your frustration and am sorry for the inconvenience this has caused you.

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.