Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Carolina's Finest Plumbing, Inc. has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileCarolina's Finest Plumbing, Inc.

            Plumber
            BBB accredited business

            Contact Information

            5821 Orr Rd

            Charlotte, NC 28213-6319

            Get Directions
            (704) 599-0611

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            5/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 7/25/2000

            Years in Business: 30

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            Location of This Business
            5821 Orr Rd, Charlotte, NC 28213-6319
            BBB File Opened:
            9/8/1999
            Years in Business:
            30
            Business Started:
            1/1/1994
            Business Started Locally:
            1/1/1998
            Accredited Since:
            7/25/2000
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 20461 for this business, issued by Plumbing, Heating & Fire Sprinkler Contractors Licensing Board, NC

            These agencies may include:

            Plumbing, Heating & Fire Sprinkler Contractors Licensing Board, NC

            1109 Dresser Ct

            Raleigh NC 27609

            (919) 875-3612

            https://nclicensing.org/

            Number of Employees:
            9
            Business Management
            • Mr. M. Mark Murphy, Owner
            • Ms. Michelle Murphy, Business Manager
            Contact Information

            Principal

            • Mr. M. Mark Murphy, Owner

            Customer Contact

            • Ms. Michelle Murphy, Business Manager
            Additional Contact Information

            Fax Numbers

            • (704) 599-6314
              Primary Fax
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Hiring a trusted and verified plumber can save you time and heartache

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            05/05/2021

            Complaint Type:
            Product Issues
            Status:
            Answered
            On April 3, 2021 I called CFP NOT to REPLACE a toilet but simply reset an existing water tank. Andrea at CFP explained it would be an $89 call fee that did not include any labor. She DID NOT explain CFP's hourly rate is $250 an hour. Had she I would've declined. The technician arrived and before beginning explained the hourly rate is $250 and is also their minimum. But at that point they had me, I was already in for the $89 call fee. Unfortunately the toilet is the only one my handicapped father can access safely. It had to be fixed. Ultimately CFP charged me $288.19 After reducing the $89 service call fee to $49 and applying a 10% senior discount. $250 an hour is an exorbitant rate, not consistent with industry standard here, it was applied in a predatory manner inconsistent with an A+ BBB rating. Attached invoice receipt shows a charge of $136 to completely install same model toilet in Nov 2020. Plumbers earn $18/hr. Work took less than 40 mins. I request $200 refund.
            Read More

            Customer Reviews

            1 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Matt S

            01/04/2023

            Bought a house that despite a sound building inspection had a main water drain blockage due to years and feet of roots causing the *** Washer, ************** sinks and disposal to backflow into the Master Bath Tub! Yuck! The **************** was useless, the handyman was not cheap and could not fix it, but one visit from ***** @ ********** Finest and we are all cleared out. He literally got to the root of the problem when others could not.Slept much better last nite than in several weeks.

            Local BBB

            BBB of Southern Piedmont and Western N.C.

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.