Customer ReviewsforOrthoCarolina

OrthoCarolina billing system is horrible. I had procedure Feb 2, 2024. I received bill, Feb 18, 2024 I went online and made a payment. I go into PT twice a week and each day I visit, ** asked about the balance. I respond yes I know theres a balance and Ill make another payment in March. Because I didnt setup a payment plan with them, I am now harassed each visit about the balance even to the point of threatening to cancel current appointments and not book any future PT appointments as I was told my account would get locked all because I do not have a payment plan setup with them. I told Rep I am making payments so I dont feel the need to setup a payment plan with them. Rep advised my payments arent recognized in their system so therefore they will continue harassing me until I set up a payment plan with them. The Rep also advised although I am making payments, after 90 days from date of service, if theres an outstanding balance they will send it to collections, but if I had a payment plan setup then account would not go to collections. Make that make sense! I cannot wait until Im done with PT, Ill never use or even refer anyone to OrthoCarolina. They do care about a patients well being or health, all they care about is the money! I will write a review on every review board I can find, to warn others, to consider another facility for services.

The *************** Manager contacted the patient and explained that the outstanding balance on the statement was due upon receipt, without a payment plan. The payment plan procedure was shared with the patient. If the patient has additional questions she may contact the *************** Manager directly.

Dr ************************* replaced my knee twice and the 2nd time he cut my Tibial tray to wide causing my knee to buckle and move side to side, he cut my Tibial tray with to much slope, I had instability walking & fell many times & hurting myself, it stayed that way for 14 months, very swollen, warm, & lots on several pain,until I had another complete reconstructed knee surgery by another knee surgeon, I will & wouldn't recommend Dr ************************** to do a knee replacement on any one!!!!, signed, ***************************

The patient was contacted about his negative review. The ********************* is reviewing his care and treatment concerns. The patient was informed previously, that the detailed and thorough review would take time to complete. The ********************* notified the patient that the review is still being completed.

Billing system is terrible. Received a bill in the mail and promptly went on line to have my bank process payment. A few days later I arrived for appointment and was told (without any warning) that I could not see doctor until my outstanding balance was paid. Explained that the bill had been paid, but it takes some days for the check to arrive from my bank. No one cared and I was forced to pay a second time. After calling OrthoCarolina billing department I was told that even though my bank has listed my check as having cleared, it still had not been posted though its system and, after that happened, they would process a request for reimbursement that I might receive within two weeks. We are supposed to wait for their system to process and mail payment, but they are not willing to do the same for their patients. The system could easily be modified to give patients a few days for payments to reach them and clear, but they seem totally uninterested in doing so.

We apologize for the communication issues that you experienced with the **************** There is no outstanding balance on your account. Don't hesitate to contact the OrthoCarolina Careline at ************ if you have any additional questions.

Got there for the appointment and waited for an hour and 20 minutes. Found out the Dr we requested was off and never was going to be there that week. I had a dr but was looking to change. Requested my ** pay be refunded and will never go back. Went out to the parking lot which was mostly empty. Very poor first impression.

The patient was contacted and she shared her concerns with the ********************** She decided to see another provider outside of OrthoCarolina. The patient was offered an opportunity to reschedule her appointment but declined.

I'm a veteran and they're trying to double bill me. I saw them for consult for a hip replacement but didn't go through with it. The VA sent me there and they were paying for the operation, but Ortho sent me the bill instead of the VA. I called VA twice to get it taken care of and they gave Ortho a claim number and even stayed on the phone to make sure they got the information for the payment. Ortho is still sending me a bill for the same and have now written it off to collections who has been contacting me. The VA paid them but they're still trying to collect the same payment from me. I'll never pay that bill, I don't owe it. And I'll never use them again

Thank you for taking the time to leave a review. We value your feedback and would like to address your concerns directly. Please get in touch with the OrthoCarolina Careline at ************, so we can resolve your issue.Thank you,OrthoCarolina Careline ************

My son's football trainer said he needed to get his hand xrayed after practice because it might be fractured. We went to Orthocarolina and received a bill for $634. $276 of this was for a brace that I could have gotten on Amazon for $25. This is unethical and just all around bad business. I understand a convenience mark up. But this is highway robbery. I will NOT be going back to Orthocarolina. And I'm going to tell everyone I know about this experience. No consumer watch dogs out there anymore looking out for the little guys. Shame on you Orthocarolina. Do better.

Thank you for taking the time to leave a review. We value your feedback and would like to address your concerns directly. Please get in touch with the OrthoCarolina Careline at ************, so we can resolve your issue.Your provider prescribed the best DME product for your son's condition. All DME products may be returned within 7 days for a full refund. Thank you, OrthoCarolina Careline ************

I feel like the worst mistake that *** made in my life as a parent was taking my child to OrthoCarolina for surgery. I wish other families luck.

Thank you for taking the time to leave a review. We strive to provide the best care possible to all our patients. We value your feedback and would like to address your concerns directly. Please contact the OrthoCarolina Careline at ************, so we can resolve your issue.

The reviewer did not respond to OrthoCarolina's email request for additional information to identify the patient. We are unable to assist the reviewer with her concern. We wish the reviewer would contact OrthoCarolina at ************ so we could resolve her problems.

Honestly * don't understand WHY ****.Reviews aren't used in the calculation of BBB Rating, SHOULD BE!Only reason * came to ortho Carolina is my Dr came there from Novant.My Dr is a skilled surgeon and has completed, 2 spine surgeries at Ortho and 1 at Novant 2010.Oct 2022 * asked to go for a little more Physical therapy to help my muscles and spine. My Dr * * decided to go to outside PT co. After a 2 weeks, woman left msg late on a Fri. The woman D*DN'T leave her name. Called Ortho Mon * NO ONE KNEW WHO CALLED ME, AND EVERYTH*NG WENT CRAZY. * called the outside company and owner said no, * don't have an order for you to come here. * continued to call Ortho for help. F*NALLY * just told Ortho "just let me come to Ortho for PT". Ortho called over a week later. Went to 1st visit * after giving reception my name the woman said " YOU OWE MONEY, YOU WANT TO PAY NOW" Told her * didn't have ANY PAPERWORK. She said, so you're not going to pay? * NEED MY B*LL 1ST! Yesterday Dec 8, 2022 * went for PT and the woman said" YOU OWE MONEY AND YOU WANT TO PAY NOW?" * TOLD HER NO, *'LL PAY WHEN * GET A B*LL. SHE KEPT ON AND ON ABOUT *T! * TOLD HER PLEASE, * WOULD CALL THE OFF*CE. SHE TOLD ME SHE WAS PUTT*NG ALL TH*S *N COMPUTER!!!!! * HAD TO LEAVE * NOT TAKE PT. *'M NOT GO*NG BACK TO COMP HARRASS*NG PEOPLE BEFORE * GET A B*LL! ******** hasn't even sent explanation yet.TH*S *S HARRASSMENT PLA*N AND S*MPLE. HARASSMENT, HARASSMENT!! THERE'S NO NEED TO TREAT PAT*ENTS TH*S WAY..* called Ortho's business ***** and woman wouldn't even adjust her head set so * could hear her better. She told me * couldn't hear because of headset. * told her * wanted to file a complaint and where do * send. SHE SA*D "* DON'T KNOW WHERE TO SEND COMPLA*NT, OR WHO TO SEND TO. Look on computer. * DON'T HAVE A COMPUTER!*'M TOTALLY APPAULED OF THE HARRASSMENT AND TREATMENT. CHANG*NG ORTHOPEDIC DRS BECAUSE OF TH*S.**** ********** did the same way! "YOU OWE " * DON'T NEED HARRASSMENT, NEED B*LL 1ST!

Thank you for taking the time to leave a review. We strive to provide the best care possible to all our patients. We value your feedback and would like to address your concerns directly. Please contact the OrthoCarolina Careline at ************, so we can resolve your issue. We sent a response to your email address and did not receive a reply.

**************** saw me for less than 15 minutes and judged me as a middle aged over weight hypochondriac. I went to a nerve specialist and found out through a nerve conduction test that I have nerve damage in my neck. I will never visit another Orthocarolina location again. I am all about doing the necessary physical therapy needed to heal as I had already lost **************************************************************************************** my most painful medical experience to date.

********************** concerns were reviewed by the provider, practice manager, and clinical operations manager. The OrthoCarolina Careline representative left messages with the patient on three separate occasions, but she never returned the calls. Her case has been closed because she is seeing another provider and did not respond to messages.