Business ProfileforOrthoCarolina

OrthoCarolina billing system is horrible. I had procedure Feb 2, 2024. I received bill, Feb 18, 2024 I went online and made a payment. I go into PT twice a week and each day I visit, ** asked about the balance. I respond yes I know theres a balance and Ill make another payment in March. Because I didnt setup a payment plan with them, I am now harassed each visit about the balance even to the point of threatening to cancel current appointments and not book any future PT appointments as I was told my account would get locked all because I do not have a payment plan setup with them. I told Rep I am making payments so I dont feel the need to setup a payment plan with them. Rep advised my payments arent recognized in their system so therefore they will continue harassing me until I set up a payment plan with them. The Rep also advised although I am making payments, after 90 days from date of service, if theres an outstanding balance they will send it to collections, but if I had a payment plan setup then account would not go to collections. Make that make sense! I cannot wait until Im done with PT, Ill never use or even refer anyone to OrthoCarolina. They do care about a patients well being or health, all they care about is the money! I will write a review on every review board I can find, to warn others, to consider another facility for services.

The *************** Manager contacted the patient and explained that the outstanding balance on the statement was due upon receipt, without a payment plan. The payment plan procedure was shared with the patient. If the patient has additional questions she may contact the *************** Manager directly.