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Find a Location

Killingsworth Environmental has 1 locations, listed below.

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    Business ProfileforKillingsworth Environmental

    Pest Control
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.41/5stars

    Average of 27 Customer Reviews

    Customer Complaints

    14 complaints closed in last 3 years

    7 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 11/6/2009

    Years in Business: 30

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    1001 Crews Rd, Matthews, NC 28105-9401
    BBB File Opened:
    7/11/1995
    Years in Business:
    30
    Business Started:
    9/21/1993
    Business Started Locally:
    9/21/1993
    Business Incorporated:
    1/22/2007
    Accredited Since:
    11/6/2009
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Number of Employees:
    124
    Business Management
    • Mrs. Kristy Jackson, Controller
    • Mrs. Angela Farman, Vice President of Finance
    • Mr. Andrew Rogers, Vice President of Operations
    • Mr. Joe Pennino, Vice President of Sales
    • Ms. Alexandria Deters, Sales Manager
    • Mr. Jeff Barnes, Manager of Operations
    • Mr. William Talon, Manager
    Contact Information

    Principal

    • Mrs. Angela Farman, Vice President of Finance
    • Mr. William Talon, Manager

    Customer Contact

    • Mrs. Kristy Jackson, Controller
    • Mr. Andrew Rogers, Vice President of Operations
    • Mr. Joe Pennino, Vice President of Sales
    • Ms. Alexandria Deters, Sales Manager
    Additional Contact Information

    Fax Numbers

    • (704) 821-8305
      Primary Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Pest control

    Customer Complaints

    14 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/04/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    In the last year, *********** Control was purchased by Killingsworth Environmental. Communication of the quarterly services has drastically reduced. I had one full service by Killingsworth (****, I believe was the technician). He performed Pest Control, but did not perform any terminte control. He said that Killingsworth did an annual inspection and my bait-traps would no longer be used. I had pre-paid for this service and Killingsworth was a little late in showing up. The second service was unannounced. I never got a text the business day prior. The tech shows up and deals with my spouse. For the record, my spouse does not manage the pest control. The tech inquired about coming into the house and my spouse she declines saying everything is OK. Again, no written or emailed bill. I called Killingsworth to discuss my concerns. Basically, I talk to a Termite Control Manager who would send my complaint over to a Pest Control Manager. I was assured that someone would call me. Never happened. I also explained that I am NOT paying for a service that was 30 days early. It was understood that the Pest Control Service was early.On 10/3/2023, I received a bill for services that were not fully rendered. I don't know what my Termite Program looks like. I never got a full Pest Control. And I'm still dealing with promises that someone will return my call. RESOLUTION: I am willing to pay $44.89 for the last sub-par service. I also want to cancel any future service. There is NOT a contract with Killingsworth that I have ever signed. Hence, let's settle up for one partial service and close the account.
    Read More

    Customer Reviews

    27 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Kaye J

    5 stars

    04/01/2024

    ****************** Came out today to do our pest maintenance. He was very professional and polite. He listened to my concerns and took care of all the things I asked him to do. I highly recommend Killingsworth.

    Local BBB

    BBB of Southern Piedmont and Western N.C.

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