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          Find a Location

          Cardinal Financial Company, Limited Partnership has 8 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileCardinal Financial Company, Limited Partnership

            Mortgage Lenders
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            3701 Arco Corporate Dr STE 200

            Charlotte, NC 28273-7204

            Get Directions
            Visit Website
            (855) 561-4944

            Business hours

            9:00 AM - 5:00 PM
            Business Hours
            9:00 AM - 5:00 PM
            9:00 AM - 5:00 PM
            9:00 AM - 5:00 PM
            9:00 AM - 5:00 PM
            9:00 AM - 5:00 PM
            Closed
            Closed

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            Customer Reviews

            4.53/5

            Average of 687 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            152 complaints closed in last 3 years

            38 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 4/14/2014

            Years in Business: 36

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Business Details

            This is a multi-location business.

            Find a Location

            Cardinal Financial Company, Limited Partnership has 8 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              3701 Arco Corporate Dr STE 200, Charlotte, NC 28273-7204
              BBB File Opened:
              12/20/2013
              Years in Business:
              36
              Business Started:
              11/13/1987
              Business Started Locally:
              4/1/2012
              Accredited Since:
              4/14/2014
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Number of Employees:
              2686
              Alternate Business Name
              • Lending Path Mortgage
              • Moore Lending Group
              • MVMGRP
              • Peoples Home Equity
              • Peoples Home Lending
              • PriMo Loans
              • Hometown Mortgage Team
              • Sebonic Financial
              Hours of Operation

              Primary

              M:
              9:00 AM - 5:00 PM
              T:
              9:00 AM - 5:00 PM
              W:
              9:00 AM - 5:00 PM
              Th:
              9:00 AM - 5:00 PM
              F:
              9:00 AM - 5:00 PM
              Sa:
              Closed
              Su:
              Closed
              Business Management
              • Mr. Nick Florez, President/CEO
              • Ms. Jessica Arnold, Customer Relations Manager
              • Mr. Jon Paul, Senior Vice President
              • Ms. Briana Wiederspahn, Senior Vice President
              • Ms. Whitney Travis Kelly, Vice President
              • Ms. Laura McCann, Advocacy Director
              Contact Information

              Principal

              • Mr. Nick Florez, President/CEO

              Customer Contact

              • Ms. Loretta Leaming, Customer Advocate
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              152 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              04/04/2024

              Complaint Type:
              Billing Issues
              Status:
              Answered
              Mortgage ** wants to charge me $13,913 in property taxes for 2024 even though I've demonstrated I'm tax exempt here in TX. I had a mortgage payment due on 1 Apr adjusted and added this this escrow shortfall from my regular monthly payment of $5400 up to $7209.32. They will not make any adjustments and told me the total amount is due. I submitted this paperwork months ago and they say it may take several more weeks to update my account to reflect the tax exempt status. They are saying I must pay the increase, including the taxes even though I have demonstrated I'm exempt.
              Read More
              Read 151 More Complaints

              Customer Reviews

              687 Customer Reviews

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              How BBB Processes Complaints and Reviews

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              Most Recent Customer Review

              Chris D

              04/10/2024

              This company looks good online but my loan officer couldn't help but insert her very non-professional opinion on my situation. This was my 2nd home purchase, so I had some idea what I was doing though maybe not a very conventional situation. She was incredibly rude and even had the audacity to suggest I consider making a "vision board" to decide if this is something I really wanted to do. Yes, I'm serious... I was speechless. I should've dropped them then and there but was already so close to obtaining the property in the timeframe I had planned that I proceeded. I should have reported her immediately, but was actually worried for any recourse, who knows. I had enough going on with the move. I was so relieved to have a big box lender buy up my mortgage only months later, so I wouldn't have to see her name ever again. I'm not supposed to put any identifying information, otherwise, I would. This might be a decent company but she is a very bad egg. Word to the wise...

              Cardinal Financial Company, Limited Partnership Response

              04/17/2024

              While we are disappointed to learn about this experience, we appreciate the feedback. We would like the opportunity to speak with you so we can learn more about this situation. At your convenience, please contact the Cardinal Financial ************************ at ************** or via email to ****************************************
              Read 686 More Customer Reviews

              Local BBB

              BBB of Southern Piedmont and Western N.C.

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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