BBB Accredited Business Profile

Extended Stay America

Extended Stay America

(980) 345-1600

Extended Stay America

19 years in business
Headquarters
11525 N Community House Rd Ste. 100
Charlotte, NC 28277-3610
Additional Phone Numbers
  • (704) 676-0569
  • (704) 542-9521
  • (704) 341-0929
  • (704) 676-0083
  • (704) 527-1960
  • (704) 510-0108
  • (704) 510-1636
Additional Website Addresses
BBB File Opened: 10/25/2011
Business Started: 09/03/1997
Business Started Locally: 09/03/1997
Business Incorporated: 09/03/1997 in DE
Type of Entity
Limited Liability Company
Business Management
  • Mr. Sanjay Shah, VP of Operational Excellence
  • Ms. Chanel Currie, GR Manager
Contact Information
  • Ms. Ramona Leslie, Guest Relations Contact
  • Ms. Desiree Shanklin, Guest Relations Contact
  • Ms. Judy Willoughby, Guest Relations Coordinator
Business Category
  • Hotels
  • Executive Suites

Alternate Business Names
  • Extended Stay Canada
  • ESA Management, LLC
  • Extended Stay Hotels
Number of Employees: 
6,517
BBB accredited business

A+

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Extended Stay America

Extended Stay America

BBB ACCREDITATION SINCE 10/05/2012

Customer Review Rating:

100%

Composite Score: