Customer ReviewsforKuester Management Group
10 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Ethan S
1 star02/26/2024
As a homeowner within a community that was formerly managed by Kuester, I must express my utmost disappointment and frustration with their services.Over time, it had become abundantly clear that Kuester's unfair and negligent practices directly led to the deterioration of our community and had a detrimental impact on homeowners and their investments.One of the most glaring issues we had faced was the significant increase in HOA fees, without any corresponding improvement in the services provided. It is deeply concerning that Kuester has failed to fulfill their contractual obligations, leaving homeowners to bear the burden of paying exorbitant fees without receiving the benefits they were promised.We experienced a revolving door of Community Leaders who spent too much time lying, gaslighting and deflecting, and specifically ******* and ******, were terrible, and cannot fathom how this company employs them.Furthermore, the mismanagement of funds by Kuester had essentially pushed our community towards financial insolvency. It was distressing to witness the gradual bankruptcy of our community due to their irresponsible financial decisions and lack of transparency. Homeowners entrusted them with the responsibility of managing our finances, and they have failed us in every aspect.The lack of communication and responsiveness from Kuester further exacerbated the issues we faced. Numerous attempts to reach out to them for clarification or resolution were met with indifference and disregard. It was disheartening to see a community management company seemingly unconcerned about the well-being and satisfaction of its residents.The overall impact of Kuester's practices has been the rundown of the community and the jeopardization of homeowners' investments. The neglect and mismanagement created an environment of frustration, distrust, and financial strain, leaving many homeowners feeling trapped and helpless.Kuester Management Group Response
02/29/2024
Dear *****,Based on the information provided in your BBB review, we are not able to identify the community you are referring to based upon the information you provided in the review. When searching our systems, we were unable to locate a homeowner account that is associated with your name. If you can please provide us with more information we will research this issue and provide a response.Review from Terrie s
1 star02/24/2024
This happened on the *************** Common Ground: This happened to my husband. Emails were sent several times, a letter was also sent to the Kuester Group. My 5 year old grandson was attacked by ants, he ran to help him so therefore he got attacked also. He started feeling bad, and immediately they left and drove to his house in a golf cart. My grandson ran in and told my me what happened. I ran out and she found me unconscious and stopped breathing. He was Unresponsive so she called 911. She did what she could to help me till the *************** and Ambulances arrived. They bagged me, and shocked my heart. he died! Luckily they were able to revive him.The many ant bites I received caused me to go into anaphylactic shock causing a heart attack. They rushed him to Atrium Health where he was treated and released after 3 days. I asked them that they pay the remaining balance of my medical statements. One is for ***** and the other is for ********. Not a huge amount!I corresponded with **************, who sent the request to their Community Management Team. I also got an email from ***************************, I sent an email to *********************** but no response from her. *************************** said they are not responsible for what happened on the common area, its consider a wild area. No signs were posted, nothing!! Then she tells me that she has to contact their attorney before they can release any information regarding their rules. I do know they should be thankful he did not die!Kuester Management Group Response
02/29/2024
Dear ******,We are very sorry to hear about the medical issues you encountered. After reviewing our records, we were able to locate a couple communications regarding the instance from 2021 and 2022. In October 2021, the homeowner reached out to our team regarding the fire ants. Our team member created a work order in our system as the homeowner requested that the area be treated for fire ants after his father and grandson were bitten. The Community Manager responded back informing the homeowner that the *** could not treat the area due to the ********** of ************* Regulations. This area could not be treated with pesticides as there is a possibility of the chemicals entering the waterway and the pond is a direct water way that connects to creeks that lead out of the community. We have no further record of communication after the email to the homeowner regarding this topic.In February 2022, we received an inquiry requesting the *** pay for unpaid medical bills associated with treatment. This communication did not come from the homeowner, it was from the father. The Community Manager responded back stating the *** is not responsible for ant bites that were received on the Common Area in the community. The common area within the community is considered a wild area, therefore is not maintained for fire ants. The Community Managers response informed the individual that this would not be covered by the ***. Based on that follow-up response, the Community Manager was asked to supply a copy of the deed restrictions for the community. The Community Manager responded back to the individual stating that all homeowners in the community have a copy of the governing documents, but she was unable to share the documents with a non-homeowner. The address of the Grandson was also requested to verify that he was a guest in the community. Our records do not indicate that the requested information was ever received as we have no further communications regarding this topic after the email sent on February 3, 2022.It should further be noted that as an agent for the Association, Kuester Management Group does not have the ability to make decisions. This ability lies solely with the ***** of ********** If you would like Kuester to present this to the ***** of ********** please submit a request in writing to ********************************** and we will provide the information to the ***** of ********* for review. Please note that the ***** of ********* do have a fiduciary responsibility to the community to only spend funds on items they are responsible for in the governing documents, and treating for Fire Ants is not part of the landscaping responsibilities for the Association, therefore it is unlikely that the ***** of ********* will approve any requests to cover the cost associated with the medical issues.Review from Shenar W
1 star12/05/2023
Unfortunately, Keustar Management manages my house hoa, and it has been like dealing with zombies. We were given a photo to cover up the decorative rock on one side of our house, which we did. The following month, we got a $1000 fine for having rock used for drainage in a 1'x1' area on the other side of the house. *********** and then show photos to have the fine removed. The following month, a lawyer is trying to collect the fine plus another $1000. It is the worst customer service ever and should be reported to the state for predatory practices.Kuester Management Group Response
12/13/2023
Dear ******,After investigating the situation in the complaint and talking to the On-site Manager, I reached out to provide you an update. Kuester Management Group does not have the authority to waive fines or fees for homeowners, only the ***** of ********* for your community has that authority. Multiple letters were sent regarding the violation, including a hearing notice to discuss the violation with the ***** of *********. You didnt attend the hearing and notify Kuester that the violation was fixed, therefore the fines were placed on the account based upon the decision of the ***** after the hearing date. In October we received communication from you stating the violation was fixed and at that point our team visited your home and closed the violation. During the phone call we requested that you submit an official request in writing to be presented to your ***** of ********* for the waiver of the fines. This was received and sent to your ***** of *********. After the ***** renders a decision, our team will communicate the results.Review from Nicole L
1 star04/24/2023
My community is managed by Kuester Management Group and I have not had a pleasant experience working with them in any situation. I have had an open service request for over a year, and have been told conflicting information by every individual I have spoken to. It is frustrating to know that I diligently pay my *************** every month and I cannot get the proper resolution to my problems. Either there is a complete breakdown in communication between the Kuester workers or they will blatantly lie to their customers, which I am sure it is the latter. *** is the worst property manager I have ever worked with, and her poor leadership is seen in the way updates are provided to homeowners. After attending the quarterly HOA meeting, I am not the only one with these concerns which baffles me. How is Kuester still in business? Dealing with this HOA management company is making me question if I want to stay in this community or have to deal with any HOA in the future. If your community is thinking about utilizing Kuester's services, please advise against it.Kuester Management Group Response
05/01/2023
We are sorry to hear that you are not satisfied with the service we provided as we always strive to provide an excellent experience! We want to assure you that our team members always provide truthful information while speaking with homeowners. After researching your complaint there was some miscommunication within our team regarding the approval of the work order, we apologize for the miscommunication but please be assured that this is being addressed from a training perspective internally with multiple team members. After identifying that you were provided inconsistent information, your Community Manager reached out to provide clarity on the situation.Our research indicates that your concern was shared with our team about 1 year ago and the concern was shared with the landscape vendor within one week. The previous landscaper did not address the concerns, along with many others, during the time they were with the community. Their lack of properly handling the communitys landscaping concerns is what lead to replacing them as a vendor within the community. Per our records, the new landscaper provided information to the ***** of ********* to review for consideration. While this topic has been discussed by the ***** multiple times, we have not received a formal decision. Our community management team was under the assumption that the ***** of ********* were talking directly to you regarding the situation. We understand your frustration with the delay in addressing your issue, but please be aware that Kuester Management Group does not have the authority to approve without the ***** of ********* consent.Based upon the feedback provided from the Community Manager after your conversation, we believe that you have been provided the information you are seeking. If this is not the case, please email us at ********************************** so we can ensure we can work towards resolving your issue.Kuester Management Group Response
05/02/2023
We are sorry to hear that you are not satisfied with the service we provided as we always strive to provide an excellent experience! We want to assure you that our team members always provide truthful information while speaking with homeowners. After researching your complaint there was some miscommunication within our team regarding the approval of the work order, we apologize for the miscommunication but please be assured that this is being addressed from a training perspective internally with multiple team members. After identifying that you were provided inconsistent information, your Community Manager reached out to provide clarity on the situation.Our research indicates that your concern was shared with our team about 1 year ago and the concern was shared with the landscape vendor within one week. The previous landscaper did not address the concerns, along with many others, during the time they were with the community. Their lack of properly handling the communitys landscaping concerns is what lead to replacing them as a vendor within the community. Per our records, the new landscaper provided information to the ***** of ********* to review for consideration. While this topic has been discussed by the ***** multiple times, we have not received a formal decision. Our community management team was under the assumption that the ***** of ********* were talking directly to you regarding the situation. We understand your frustration with the delay in addressing your issue, but please be aware that Kuester Management Group does not have the authority to approve without the ***** of ********* consent.Based upon the feedback provided from the Community Manager after your conversation, we believe that you have been provided the information you are seeking. If this is not the case, please email us at ********************************** so we can ensure we can work towards resolving your issue.Review from Flavya C
1 star10/10/2021
I agree with any review that points out the obvious fact that "Kuester" is a highly predatory company. They have a habit of assessing fees and fines over tie (without telling anyone - so as to best maximize their profits). They make LOTS of "mistakes" that cost home-owners money, and most importantly, they completely fail to do anything to improve the community. These guys are all about scamming fees and fines off the unfortunate people trapped in their web of ***.Review from Michael B
1 star10/10/2021
I'm not sure which "Kuester" company to review. They've broken themselves up into several independent entities - this is obviously done to avoid culpability or liability for anything. This company is predatory. Full stop. They have no interest in improving or helping any "community". They are only interested in assessing fines and NOT performing any work to help beautify or otherwise improve the areas under their control. The HOA dues to Kuester are like "protection money" paid to the mob.Review from Michael B
1 star10/08/2021
Predatory. They make "mistakes" that impact homeowners, and break promises made to homeowners. They also advised me (publically) to sue the builder (their business partner.) Do yourself a favor and team up with the mafia instead. They will likely treat you more fairly than these sleazy people.Kuester Management Group Response
10/22/2021
Kuester Management strives to provide professional and courteous service to each and every homeowner we serve. Several members of our team have spoken with you, including members of our executive team, in an effort to help you better understand the issues in your community that you are upset about. We apologize that the builder did not complete the items promised to you during the sales process, but we have asked that you please understand this is not something our company does not have the authority to correct. You will need to address the items you feel were not completed directly with your builder. We have been very transparent with you regarding each of your issues and while I apologize the resolution has not been to your satisfaction, our team has responded to over 20 tickets from you over the last week in a timely and professional manner.Review from James G
1 star08/27/2021
This company treats homeowners horribly. Constantly harassing home owners about garbage cans that have been in the same spot for 15 years. My spar car need some work and they are telling me their going to fine me 100$ a day until it's moved. How the hell am I not allowed to park my car in my driveway that I pay for? The company is like the Mafia with the move or els letters. It's always someone rude to deal with. Hands down the worst company I have ever come in contact with. Threatening letters like we live in a gated community. All we have is a nasty pool that I never use. ALL THEY WANT MONEY 😡😡😡😡😡😡😡😡😡😡😡Kuester Management Group Response
08/30/2021
Unfortunately, we do not have you as a listed homeowner in any of the communities we manage, therefore we cannot address your specific concerns. In general, violations are issued in communities based upon the rules and regulations included in the governing documents of each community. As the management company, we work closely with the HOA Board of Directors, who are put in place by homeowners, to ensure everyone can live harmoniously in their neighborhood all the while preserving property values. Please feel free to have the homeowner reach out to us at *******@*******.com so that we can address the specific issue(s).Review from Jason W
1 star07/20/2021
Gave a lawn watering violation during a week with flash flood warnings. They harass the homes to raise fees. Absolutely criminal organization.Review from HT T.
1 star07/12/2021
I requested a key fob for the pool more than a month ago, and still got nothing. I called them to follow up with the request, and they said they have 100s of communities to take care of. So at this point, i'm not sure if they will send the key fob for us this summer. Horrible service!Kuester Management Group Response
07/21/2021
Mr. **** I apologize that you are frustrated with obtaining a pool pass. I do see that you sent a request to our team on 6/11/21 and received a response back that same day stating that you will need to submit a request form. We then received your request form on 6/17/21. After review of your information our team sent you a follow-up email that same day asking for additional information that would be required to process your request. Our system does show that you left a voicemail on 6/22/21 and see that you submitted a form on 6. You also did leave a message on 6/21/21 and received a call back on 6/22/21. As of today, I do not see that you have provided the additional information to your team. I have forwarded the email originally sent to you on 6/22/21 back to your email address on file (*********@gmail.com). Once we receive this information, we will promptly process your request. I would ask that you please understand while our agent did tell you that we manage over 100 pools, she also shared that we have a special team dedicated to processing the requests. Per our review of the ticket history, both email and phone calls, we have received from you we have always responded back to you within 24 hours. As stated earlier, as soon as we have the information we need from you, we will have your request for pool fobs processed. If you have questions about the email I resent you, or you do not receive the email for some reason, please call our office directly at XXX-XXX-XXXX.
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