Customer ReviewsforEastwood Homes
36 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Laronda W
5 stars03/28/2024
My second home with Eastwood. I loved my townhouse unfortunately I wanted more space after my deployment. I love my new home (single family). All representatives from Eastwood was pleasant and concerned about my needs. Eastwood constantly follows up with me pertaining to my new home. I'm extremely thankful and grateful of excellent customer service and professionalism.Review from Victor A
5 stars03/25/2024
If youre looking for a house in **************, Eastwood Homes is the builder to use! From ************ whom we met the very first day, to the lenders and *******, we had a great experience checking out homes and buying at ******************. **** was very friendly, responsive and patient with us. She showed us several homes without prior notice or appointment.Their lender *************** was also the best! She made it possible for us to close in TEN days.*******, who gave us a detailed orientation, was also very patient and very reachable. He spent twice the time allotted to patiently answer all our questions.Overall, weve had an amazing experience with Eastwood and we highly recommend.Review from Megan I
2 stars01/29/2024
We bought a new build home by eastwood just over a month ago. We did enjoy the buying experience, however we have discussed watering drainage problems sense the initial pre drywall inspection. Between the two builders we worked with, they changed halfway through the build. We were told that landscaping and a fence would rectify the water draining through our yard. Unfortunately it keeps getting worse and sand and debri from other construction sites above our plot have continued to drain into our yard. We have contacted the over 5 times sense our close and they have yet to fix the problem or address the need for further solutions. We are very disappointed with the follow up and feel like we were cheated into a new site when they knew there would be significant water drainage issues! Sincerely, the Ifebuzo'sReview from Gavin W
5 stars01/15/2024
****** and ***** were absolutely amazing. If it wasnt for them, we wouldnt have bought our home with EastwoodEastwood Homes Response
01/15/2024
Thank you so much for your review! Eastwood Homes genuinely appreciates its customers and the trust you place in **.Review from KENIA V
5 stars10/20/2023
BEST HOME BUILDERS! KEEP ME UPDATED WITH EVERY STEP OF THE PROCESS. I LOVE MY NEW HOME IN AND OUT.Eastwood Homes Response
01/15/2024
We love the ALL CAPS! Thank you for your review and for so proudly sharing how successful we are in communicating with our customers and for the quality build you receive.Review from Linda C
5 stars10/18/2023
We love our Eastwood Home. The floor plan is wonderful!!! Closets are Great, Pantry is a wonderful addition and LARGE. The ********Eastwood Homes Response
01/15/2024
This is such an amazing review and it speaks to the value our Eastwood Homes customers receive! We believe our homes are better, and are grateful for your feedback!Review from Thomas E
1 star09/06/2023
Two years ago I closed on a $650,000.00 home I had built in ********* in ******, ** by Eastwood Homes. During the negotiation process I was promised all kinds of services during and after closing. The quality of the construction and finish was poor at best. Since the closing I have requested many times that they fix certain issues. Of all the times they may have responded once. Several times during the negotiations I was promised that after one year they would inspect and fix any and all trim imperfections. This never happened. I definitely will not use Eastwood Homes for any other homes I have built.Eastwood Homes Response
01/15/2024
This is one of the rare negative comments to we receive. We appreciate your review as it helps us focus on where we can improve. I understand you have received a much better experience since you posted your review. Eastwood Homes doesnt receive reviews as part of its warranty process so I was relieved to find out your matters were appropriately addressed.Review from Sandra N
1 star08/19/2023
I agree with **************..If I could, zero stars On July 27, 2023, I sent my ******* money, $5000, for Eastwood Homes, 5 **********, *******, ************** after touring the beautiful townhome on July 27, 2023. I hired a private home inspector, completed August 3, 2023, at 2:00pm. Upon receiving the report, I was taken aback by thirty-three issues that were reported.August 7, 2023, I go to work only to discover I was terminated. With this information, I sent *************************** an email/letter explaining my situation and was informed by her: It does not matter you lost your job; you signed the contract. Corporate does not care about the reason, only that you signed.I was then in the position where I was forced to sign the document releasing me of the purchase, but I did not get my money back. I know I initialed paragraph 18, but this is an honest hardship. I have lost my job and cannot afford this expenditure at this time. This is a necessary decision for what could happen money wise in my future. Does corporate care? Obviously not, only their bottom line.All I ask is for my $5000 in ******* money returned, and we can all continue on.Eastwood Homes Response
10/30/2023
When you sign a contract for any home and you dont comply with the contract the ********************** requires the contract provide that ******* money will be retained. Eastwood Homes spends hundreds of thousands building homes and when a customer doesnt abide by the contract it is standard practice to retain ******* money. Contracts are legally binding.Review from James B
1 star08/14/2023
Disclaimer: The following is my personal opinion: If I could give zero stars, I would. Warning, please spend your hard earned money with another builder. Windsor Homes, Keystone Homes, Royal Homes, True Homes, and even ***************** are all better options. Eastwood Homes are built with some of the cheapest materials and unskilled laborers. Their customer service is extremely poor and non-responsive. Their warranty process is a joke. Most items are not covered.They treat you like kings & queens before you purchase and ***************** after you purchase. I rather live in the ***** next to a den of grizzly bears before buying an Eastwood Home ever again. And to make matters worse, Eastwood has a clause in their contract which allows them to *** customers for making negative reviews such as this one and posting them on the internet! And they actually ***d us for expressing our dissatisfaction about our home! Worse company ever! Buy at your own peril! Avoid like the plague or you will regret it!Eastwood Homes Response
10/30/2023
Mr. and ***************** have been sanctioned for criminal contempt of court over false allegations pertaining to Eastwood Homes. Nothing he states is true. Mr. and ***************** have acted threateningly with firearms and have been confronted by the community, prompting Eastwood to take legal action to protect community members. The case against the ******* continues with additional jail time being sought as a party of continuing contempt proceedings, as well as obtaining a substantial civil judgment. In 50 years Eastwood has never observed anyone as volatile, untruthful, combative and unwilling to abide by multiple judges admonishments that they change their behavior.Review from Ed H
5 stars06/20/2023
Eastwood Builders are very "Highly Recommended" by me.They have been great to work with from Start to Finish. If you or someone you know is interested in a Professional Team to Work with:Eastwood Homes is That Team!!
Customer Review Rating
Average of 36 Customer Reviews
Customer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.