Business ProfileforAeroflow, Inc.

I received my first CPAP machine February 2023 and it has been a nightmare ever since dealing with Aeroflow. I have called and emailed them so many times for the same issues. They continuously bill for me for supplies I already paid for. They also said I was noncompliant because ***************** didnt send notes from my office visit and It was a requirement from my insurance company therefore my insurance will not pay. I personally went to ***************** and was told they were not being truthful, the nurse showed me the fax transmittal information. I asked her to resend and provide me a copy of the notes and transmittal and she did. They billed me my insurance company portion and the remaining cost of the machine when I only had about 4 months to go before I owned the machine. I contacted my insurance company and was told they were never billed for the months in question and they did not ask for doctors notes from that visit. I was also informed they are not to bill me the insurance portion it is the ***************** who decides if theres an issue and if so they will deny the claim. After that was settled and I was now finished with my co-payments for the machine they had to come up with another reason I owed and billed me for 2 additional payments when I already satisfied all payments for ownership of the machine. This company is a scam and I now decided to file a formal complaint with the *********************** in my state. I have all the documentation, to include an Itemized invoice I requested from Aeroflow, payments receipts and insurance information. I will also be talking to my doctor about alternatives because he chose this company and I am completely unsatisfied.