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          Find a Location

          Union Power Cooperative has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Union Power Cooperative

              1525 N Rocky River Rd Monroe, NC 28110-7958

              BBB Accredited Business

            • Union Power Cooperative

              PO Box 5014 Monroe, NC 28111-5014

              BBB Accredited Business

            Business ProfileUnion Power Cooperative

            Electric Companies
            Multi Location Business
            BBB accredited business

            Contact Information

            1525 N Rocky River Rd

            Monroe, NC 28110-7958

            Get Directions
            Visit Website
            (704) 289-3145

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            Customer Reviews

            2/5

            Average of 4 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 1/4/2006

            Years in Business: 85

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Union Power Cooperative has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Union Power Cooperative

                1525 N Rocky River Rd Monroe, NC 28110-7958

                BBB Accredited Business

              • Union Power Cooperative

                PO Box 5014 Monroe, NC 28111-5014

                BBB Accredited Business
              Location of This Business
              1525 N Rocky River Rd, Monroe, NC 28110-7958
              BBB File Opened:
              10/18/2000
              Years in Business:
              85
              Business Started:
              2/22/1939
              Business Started Locally:
              2/22/1939
              Business Incorporated:
              2/22/1939
              Accredited Since:
              1/4/2006
              Type of Entity:
              Corporation
              Number of Employees:
              140
              Business Management
              • Mr. Greg S. Andress, Executive Vice President
              • Mr. Numa Robertson, Vice President
              • Ms. Joy Griffin, Customer Service Manager
              Contact Information

              Principal

              • Mr. Greg S. Andress, Executive Vice President

              Customer Contact

              • Mr. Greg S. Andress, Executive Vice President
              • Mr. Numa Robertson, Vice President
              • Ms. Joy Griffin, Customer Service Manager
              Additional Contact Information

              Fax Numbers

              • (704) 296-0408
                Primary Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              2 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/18/2023

              Complaint Type:
              Sales and Advertising Issues
              Status:
              Resolved
              Union Power Co Op installed a new Trane system for ** in 2012. Ever since they have been engaged to maintain this system . Each spring we pay in full for a Spring and Fall Check up .We had our Spring Check up on 6/13/2023 and a check was issued for $213.43.which covered the spring and upcoming fall Check up.We learned vert shortly, within days ,that our fall check up would need to be handled by someone else..the department that handled our check up was going out of business.Union Power took full payment knowing they would not be providing our fall service we were not notified a head of time and finally after multiple phone a paltry refund was issue for $42.90we have been cheated and would request help please.. I reached out to the Operations Manager and was summarily dismissed .Thank you
              Read More
              Read 1 More Complaints

              Customer Reviews

              4 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Harris C

              12/07/2023

              Zero regard for customers' property. Freely and willingly bulldozes over customer landscaping and personal effects just to grab a right-of-way short cut. Never takes accountability for their misdirected behavior or blatant line-of-duty vandalism. Funny how they can carve-up customers' property like a gifted surgeon but take days / weeks to troubleshoot outages. A total disgrace to the ** community.

              Union Power Cooperative Response

              12/12/2023

              Union Power Cooperative has reached out to the member on two separate occasions in an effort to obtain details related to the above complaint submission but has yet to receive a return call from the member. We are unable to substantiate the claims presented in this complaint by the member.
              Read 3 More Customer Reviews

              Local BBB

              BBB of Southern Piedmont and Western N.C.

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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