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Business ProfileforThe Thread Exchange
At-a-glance
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Business Details
- Location of This Business
- 291A Merrimon Ave, Weaverville, NC 28787-9252
- BBB File Opened:
- 9/5/2012
- Business Management
- Mr. Jerry Tenney
- Contact Information
Principal
- Mr. Jerry Tenney
Customer Contact
- Mr. Jerry Tenney
- Additional Contact Information
Fax Numbers
- (828) 645-7244Primary Fax
- (828) 645-7244
Customer Complaints
0 Customer Complaints
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1 Customer Reviews
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Most Recent Customer Review
David H
04/07/2023
The Thread Exchange Response
04/10/2023
We list our Kevlar thread as fire-******ant - not fire-proof. There's a big difference. The item he purchased from us is one of our most popular items, and this is the only complaint we received of this nature. It is designed to slow down the propagation of flame, and turn to ash rather than melt. Prominently throughout our site, we state this thread decomposes at 800F.
The thread on the spool the customer received is supposed to be a pale yellow color. If it is not, we may have sent the wrong item. If this is the case, we will refund him in full. If we shipped the correct item, the customer is welcome to return it. We will refund the item purchase, but we will not cover any shipping costs if it is not our mistake.
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