Customer ReviewsforAutoStar Chrysler Dodge Jeep RAM of Waynesville

Dont do business with this company they do not stand behind their work or their products.Weve bought several new vehicles from them over the las 7 years and the motor blew in one of our work trucks. It was 4k miles past warranty, and they said it needed a new diesel engine. They came back and quoted around $28,000 for the new engine, at the time the truck had a tow tune programmed, and the new engine would not have a warranty unless the truck was put back on factory settings, which we did two weeks after the engines installed, is blowing all the cooling out and overheating. We take it back. They replace some of the seals or hoses or something and they admit that its mechanical air, so they fix it. We drive for a few more weeks and it blows the manifold gaskets out of the engine. We take it back they fix it. They said it was mechanical air that the hand that the bolts had been hand tightened and not went over and re-tightened properly, so we leave again about two weeks after that the engine blows , we get it towed again and they say that they cannot cover any more work on the engine because the truck had a program on it now the program was taken off the truck when they put the new engine in and the truck was set to factory settings so they quit arguing about that. They call back a couple days later and said that since the truck had aftermarket exhaust on it, they could not replace the engine under the warranty and it would be $28,000 to have it replaced or they could trade us into a new vehicle with $28000 credit, which would be us taking another five-year loan on a $80,000 truck and we did not want to do that. So at this point, we contact an attorney and ask him some questions and they write a letter to Waynesville automotive group at Auto star will they have their attorney write a letter back they said they would give us $28,000 and that it was a standing offer! Why not just replace the engine then? So after paying $28,000 a rebuilt engine had been installed

I took my jeep to dealership on 6/24/2022. Oh 7/19/2022 they told me it was 2 parts and would take 2-3 business days. On 8/19/2022 they said my jeep was ready. I had to call the jeep corporation. Keep in mind I have called numerous time and left voicemails. I called twice update my number for them. left a voice mail once and a message to be delivered. They only called me once on 7/19/2022 to update me. They never called me back on any of my voice messages. They never told me my part as being delayed. So in 8/27/2022 I called them and left a voicemail with ******. He called me back and was very unprofessional. He couldnt tell me why it took over 2 months to fix my vehicle. He said I would assume it was the parts. He wouldnt offer me any discounts. I told them numerous times this was my only means on transportation. I had to go get a second car payment while still making my payments on my jeep. This is unacceptable. No apology or anything. I would never bring any vehicle to this place. They took advantage of a woman. I missed works hours and had to pay for transportation for my *************