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          Find a Location

          Volkswagen of South Charlotte has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforVolkswagen of South Charlotte

            New Car Dealers
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            3.91/5stars

            Average of 11 Customer Reviews

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 11/23/2009

            Years in Business: 24

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Business Details

            This is a multi-location business.

            Find a Location

            Volkswagen of South Charlotte has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              BBB File Opened:
              1/1/2000
              Years in Business:
              24
              Business Started:
              1/1/2000
              Business Started Locally:
              1/1/2000
              Business Incorporated:
              2/9/1993
              Accredited Since:
              11/23/2009
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of 0062529 for this business, issued by Division of Motor Vehicles, NC

              These agencies may include:

              Division of Motor Vehicles, NC

              1100 New Bern Ave

              Raleigh NC 27697

              (919) 715-7000

              https://www.dmv.dot.state.nc.us

              Type of Entity:
              Corporation
              Number of Employees:
              95
              Business Management
              • Mr. Moe Asmar
              • Mr. Mark Cohen, Owner
              • Mr. Travis Hahn, Manager
              Contact Information

              Principal

              • Mr. Mark Cohen, Owner

              Customer Contact

              • Mr. Moe Asmar
              • Mr. Mark Cohen, Owner
              • Mr. Travis Hahn, Manager
              Additional Contact Information

              Fax Numbers

              • (704) 554-0748
                Primary Fax

              Phone Numbers

              Industry Tip

              BBB Tip: Buying a new car

              Customer Complaints

              2 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              01/17/2023

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              On January 14th 2023 I took my 2020 Volkswagen Jetta in for its ****** mile service. After check-in and speaking with the service advisor ******************* regarding an issue with one of the keys, he suggested ordering a replacement from the parts department. I proceeded with the recommendation and ordered the replacement from the parts department. An hour later it was discovered a replacement wasnt necessary. I called and requested a cancellation with *****. I was informed they could offer free programming but they typically dont offer any refunds. I explained again that the part was just ordered and I wouldnt need the key. ***** ask for me to hold briefly while he spoke with a manager, after speaking with his management and said come in Monday and they would issue a full refund. He apologized for the confusion and inconvenience of returning to the dealership Monday . On Monday January 16th 2023 I returned to the dealership, spoke with ***** and he directed me to the parts department. ***** was with a customer at that time and said he would be over shortly to assist. The parts manager *********************** said he didnt know anything about this order or promised refund. He was immediately dismissive and said no refund would be issued.
              Read More

              Customer Reviews

              11 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Rohit K.

              1 star

              09/29/2023

              Purchase Price Refund Platinum extended warranty is a scam. The extended warranty offered by ********************* is a scam and worthless. I bought a 2017 VW Passat from them in October 2017. The salesperson, *********************************, knew I did not want the warranty. However, the finance manager, *******************, convinced me to buy it. He said that the 2017 model had many new features that could malfunction. He also said that if I did not use the warranty, I would get a full refund of $2499. He gave me a one-page contract that stated the purchase price refund policy.I was happy with the car and never needed the warranty. I serviced it regularly at the dealership. In August 2023, I contacted First Mile ************** Services to request my refund. They refused to give it to me. They said that the warranty had expired and that I had missed the 60-day window to file a claim. I told them that ***** had not given me the full contract terms or mentioned any time limit. They did not care and told me to talk to the dealership.I called ***** and he promised to look into it. He never called me back. Then his manager, *****, called me and said he would talk to First Mile. He also never followed up with me. Every time I call them, they are either busy or unavailable. I had also purchased a VW Jetta in 2016 from this dealership and this behavior is disappointing and very unprofessional. ***** tricked me into buying a useless warranty and did not honor their promise. I regret doing business with ********************* and I would not recommend them to anyone.

              Local BBB

              BBB of Southern Piedmont and Western N.C.

              BBB Reports On

              BBB reports on known marketplace practices.

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