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          Modern Hyundai of Concord, LLC has 1 locations, listed below.

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            Business ProfileModern Hyundai of Concord, LLC

            New Car Dealers
            BBB accredited business

            Contact Information

            965 Concord Pkwy S

            Concord, NC 28027-9061

            Get Directions
            Visit Website
            (704) 262-4408

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            Customer Reviews

            1/5

            Average of 2 Customer Reviews

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            Customer Complaints

            21 complaints closed in last 3 years

            6 complaints closed in last 12 months

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 6/23/2010

            Years in Business: 16

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            Location of This Business
            965 Concord Pkwy S, Concord, NC 28027-9061
            BBB File Opened:
            3/10/2010
            Years in Business:
            16
            Business Started:
            6/19/2007
            Business Started Locally:
            6/19/2007
            Business Incorporated:
            6/19/2007
            Accredited Since:
            6/23/2010
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of Active for this business, issued by Division of Motor Vehicles, NC

            These agencies may include:

            Division of Motor Vehicles, NC

            1100 New Bern Ave

            Raleigh NC 27697

            (919) 715-7000

            https://www.dmv.dot.state.nc.us

            Type of Entity:
            Limited Liability Company (LLC)
            Number of Employees:
            25
            Business Management
            • Mr. Robert Fowler, Member
            • Mr. James Welborne, General Sales Manager
            Contact Information

            Principal

            • Mr. James Welborne, General Sales Manager

            Customer Contact

            • Mr. Robert Fowler, Member
            Additional Contact Information

            Fax Numbers

            • (704) 262-4403
              Primary Fax
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            21 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/13/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I purchased a vehicle (2020 Porsche Taycan) under my business name (G&G CPG Consultants) on January 27,2024 from Modern Hyundai. Modern Hyundai has failed to file for tags titles and license fees for my vehicle as promised and advertised. As of today march 12, 2024 I still don't have my current tags for my vehicle that the dealership was supposed to file. I have reached out to *************************** and ********************* at least 10 times and have never received a response. This mishap on the dealerships behalf has allowed my vehicle to now have expired tags more than a month past due. I already paid for the fees during with a written agreement that tags and title will be filed but Modern Hyundai has broken our agreement.
            Read More
            Read 20 More Complaints

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Matt L

            02/06/2024

            TLDR; ******* of Concord allowed my car to get water damaged, hid that water damage from me, with me only finding out from my dash camera. After 7 weeks, they ultimately bought the car back but then listed the car for sale on the next business day with no mention of the water damage and no time for repairs. They sell incredible cars, but buy them somewhere else.Modern Hyundai of Concord/******* of Concord left my ******* *** Sport Prestige outside while in for a warranty sunroof repair, allowed the car to become water damaged and then attempted to hide the water damage from me; both by excluding it from paperwork and repairing/replacing parts without my consent. I only found out by reviewing my dash cam footage after the vehicle electrics were malfunctioning after picking the car up. Also, the quality of the sunroof repair job was substandard by the dealer manager's own admission and the roof is clearly warped on the car. The service manager, *********************, was also extremely unprofessional and prior to me discovering the water damage requested multiple "mulligans" and insisted that I not fill out a dealer satisfaction survey when I noted some new dents and scratches to base coat when I picked up the car. I have footage regarding the water damage linked here, the first and last 30 seconds being the most important: youtu.be/QeXfysihM5c ***************************, the dealer manager acknowledged that the vehicle is water damaged and because of this Modern bought the car back from me on Feb 2nd, ****, 7 weeks to the day since they damaged the car. However, as of Feb 5th, **** the car (*****************) was posted for sale on their site with a "Clean CarFAX" because Modern never filed any official paperwork for the damage. I was willing to give them the benefit of the doubt, even after everything they put me through, but the fact that the car was listed for sale immediately on Monday after I sold it to them on Friday lets me know that they have no serious plans to repair the car.
            Read 1 More Customer Review

            Local BBB

            BBB of Southern Piedmont and Western N.C.

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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