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          Modern Hyundai of Concord, LLC has 1 locations, listed below.

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            Business ProfileforModern Hyundai of Concord, LLC

            New Car Dealers
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 2 Customer Reviews

            Customer Complaints

            20 complaints closed in last 3 years

            5 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 6/23/2010

            Years in Business: 16

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Business Details

            BBB File Opened:
            3/10/2010
            Years in Business:
            16
            Business Started:
            6/19/2007
            Business Started Locally:
            6/19/2007
            Business Incorporated:
            6/19/2007
            Accredited Since:
            6/23/2010
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of Active for this business, issued by Division of Motor Vehicles, NC

            These agencies may include:

            Division of Motor Vehicles, NC

            1100 New Bern Ave

            Raleigh NC 27697

            (919) 715-7000

            https://www.dmv.dot.state.nc.us

            Type of Entity:
            Limited Liability Company (LLC)
            Number of Employees:
            25
            Business Management
            • Mr. Robert Fowler, Member
            • Mr. James Welborne, General Sales Manager
            Contact Information

            Principal

            • Mr. James Welborne, General Sales Manager

            Customer Contact

            • Mr. Robert Fowler, Member
            Additional Contact Information

            Fax Numbers

            • (704) 262-4403
              Primary Fax

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            20 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/22/2024

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            Modern Hyundai of Concord replaced my 2015 Sonata engine in Oct 23 under the extended warranty program/lawsuit that is out (they manufactured faulty engines that are dying at 100K miles); then a few weeks later I was stranded again. They replaced my knock sensor and charged me $600+. Few weeks later car check engine light comes on again and car went into limp mode. The dealership has now had my car going on a fourth week this last round (Jan 20, ****) and has offered zero solution .. the service tech and service manager does not return calls, and have decline providing a loner car or rental. They have hijacked my car and I have zero answers as to diagnostics or a fix.
            Read More

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Matt L

            02/06/2024

            TLDR; ******* of Concord allowed my car to get water damaged, hid that water damage from me, with me only finding out from my dash camera. After 7 weeks, they ultimately bought the car back but then listed the car for sale on the next business day with no mention of the water damage and no time for repairs. They sell incredible cars, but buy them somewhere else.Modern Hyundai of Concord/******* of Concord left my ******* *** Sport Prestige outside while in for a warranty sunroof repair, allowed the car to become water damaged and then attempted to hide the water damage from me; both by excluding it from paperwork and repairing/replacing parts without my consent. I only found out by reviewing my dash cam footage after the vehicle electrics were malfunctioning after picking the car up. Also, the quality of the sunroof repair job was substandard by the dealer manager's own admission and the roof is clearly warped on the car. The service manager, *********************, was also extremely unprofessional and prior to me discovering the water damage requested multiple "mulligans" and insisted that I not fill out a dealer satisfaction survey when I noted some new dents and scratches to base coat when I picked up the car. I have footage regarding the water damage linked here, the first and last 30 seconds being the most important: youtu.be/QeXfysihM5c ***************************, the dealer manager acknowledged that the vehicle is water damaged and because of this Modern bought the car back from me on Feb 2nd, ****, 7 weeks to the day since they damaged the car. However, as of Feb 5th, **** the car (*****************) was posted for sale on their site with a "Clean CarFAX" because Modern never filed any official paperwork for the damage. I was willing to give them the benefit of the doubt, even after everything they put me through, but the fact that the car was listed for sale immediately on Monday after I sold it to them on Friday lets me know that they have no serious plans to repair the car.

            Local BBB

            BBB of Southern Piedmont and Western N.C.

            BBB Reports On

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