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          Ken Wilson Ford, Inc. has 2 locations, listed below.

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            • Ken Wilson Ford, Inc.

              1767 Champion Dr Canton, NC 28716-6047

            • Ken Wilson Ford, Inc.

              PO Box 869 Canton, NC 28716-0869

            Customer ReviewsforKen Wilson Ford, Inc.

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            1 Customer Reviews

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            • Review from Staci D

              1 star

              10/16/2021

              I purchased a brand-new/used Ford Escape from Ken Wilson on August 3, 2021. While talking with my salesperson on the phone who by the way could not talk to me without calling me honey, sugar, or baby doll. Come on now. This is the 21st Century. While inquiring about the car I was told over and over that the car was on the lot. He had his hand on it. I asked how many miles were on the car? To which he replied none. I repeated the same question again and the same response was given. I spoke with him at 10:30 AM and was told the car would be delivered. This was an all-day event. Car is on its way. When I finally received my car at 5:45 PM. If the car was on the lot why so long? The car was not even cleaned up. I signed papers that stated the car had zero miles. After the gentlemen left that delivered the car. I then noticed the bait and switch. I moved it over it my driveway and noticed that the miles were over a thousand miles. Why would a “new” car arrive with over a thousand miles. I sent a text to my salesperson asking this question. No response was given. I posted this on the website. I received a reply from the Internet Manager. Stating that they had worked very hard on this deal. So, to make me happy they offered two additional free oil changes. The only thing that he would state is that the car might be in a Trip mode. So, are there more miles on this car?!? However, he could not or would not provide any additional information to my question. I believe and feel that the car was a courtesy vehicle and that is why the miles was so high. My understand is Ken Wilson no longer owns the dealership. The vehicle was in the shop on September 21 and September 22, 2021. For a noise. Upon dropping the car off. No one came to the car and greeted you like in the past at Ken Wilson. You must walk around and go to the service department. No noise could be found. I called to check on my car and they could not find my car. The gentlemen asked me in the service department if I was sure my car was there. Yes, I am sure. Did you leave the key in the drop box? No, I handed my keys to my service advisor. I had to wait for them to find my car. After they found my car and I arrived to pick up the car I was told I would have to bring the car back and try to reproduce the sound with someone in the car with me. Because I drive and back different. If you have not figured it out by now. I am a single female. The car started making the same noise. This time I was able to record the noise. When I arrived that morning at the service department my service advisor did not even remember I was coming to drop the car off. I played the noise for them. Everyone was shocked by the noise and told me the car was haunted. I recorded the noise inside the car. They asked me if no one could stand out the car to tape the noise for them. I told them no, no one is up when I leave to go to work. The car again was in the shop from October 4, 2021, until October 11, 2021. I did not receive any calls to update me on my service. You must make calls in regard to your car and leave message after message. When you call to ask for the service department to check on your car. They ask is the car there? Seriously, why would you call to check on a car that was not in service, I spoke to my service advisor on Friday, October 8, 2021, who stated that I could pick the car up that afternoon. I told him during our phone conversion that I would be there by 3:15 PM to pick up my car. When I arrived to pick up my car. I was told that they discovered additional issues. And it would be another 15 to 20 minutes I told them I wish someone had called to let me know this. All he could do was smile. I must be back in Asheville by 4, because I had an appointment at 6 and could not wait for the car. While the car was in the shop I spoke with another salesperson in regard to another car. He told me if would get some information to me. Again, no follow through. I finally picked the car up on Monday, October 11, 2021. I called to check and make sure that my car was ready. Surprise, I had to leave a message. You guessed no reply. I had to call again before I went out. My service advisor walked me out to my car upon walking to my car he showed me another version of a Ford Escape that was older than mine with the same issue. That is comparing apples to oranges why compare an older model to a supposedly brand-new model. Told me rain would cause it, the rotors had rusted on my car. Then if Ford is aware of this issue. Maybe Ford should take care of this issue. I asked him why a “new” car would do this. All he could do was turn and smile at me. They all know that they are passing off a used car as a new one. Again, because I am a female. I purchased a new car so I why would they pass off a car with over a thousand miles as new. Again, being a female, it proves that you can not buy a car. Because the car salespeople do not see you as someone you can buy a car. This was supposed to be a great experience buying my first BRAND new car; however, it has turned out to be a negative miserable experience I have ever had. I hope that this car is fixed, I do not ever want to be back on this lot. I will never purchase or recommend this dealership to anyone ever again.

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