Business ProfileforKeffer Mazda

I am the owner of a Mazda CX5. My radio stopped working properly around 2 years ago.1.5 years ago (May 9, 2022 - Service agent was *****************************) I finally brought my car into service for them to assess the situation and see if I would be covered with my extended warranty (******) to fix the problem. *************************** told me they just had to order the *********** (they were on backorder) and that he would let me know when it arrived so we can get my radio fixed. He did tell me this could take a while. Aug 19, 2022 - I called for a status update - ***************************** told me still waiting on parts and the he would call me when they arrived.Feb 13, 2023 - I called for a status update - ***************************** told me in not as friendly of a way that they were still waiting and that this could take up to one year and that I didn't need to call them back, they they would call me....Sept 29, 2023 - I decided to call the Service Manager (****) and left a full detailed message.....no call back Oct 2, 2023 - I AGAIN had to call back **** - the Service Manager. He said he hadn't called me back as he couldn't figure out what was going on. He had NO records of my radio or anything....I said WHAT??? I have been patiently waiting on these parts to arrive since May 9, 2022!**** then said something like we had a lot of really old tickets that we just deleted out of the system, yours must have been one of them. **** then said he has located me a radio in ******* that he would have overnighted and that he would call me when it is in to schedule it to be installed....Oct 11th - Guess what I have to reach back out to **** - hey **** where are my overnighted parts? **** tells me that he had them, but is waiting for a loaner....I then said I would just bring my car in and wait for the repair at the location. He then tells me he would need to hold the car after the repairs until ******** pays. Oct 19th - I had to reach out again! Claim to be repaired on Oct 25th! after I lost my mind on them and told them of this BBB complaint and asked for GM detailed information.This has been a horrific issue and they care none!I haven't even recorded the multiple other times I have Left Messages with no return calls and text messages with no responses....