Better Business Bureau Report for
Crossroads Urban Center

Better Business Bureau Report issued March 2018
Better Business Bureau Report expires March 2019

This BBB Accredited charity meets all 20 Standards for Charity Accountability. Find out more...

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Charity Contact Information

Name: Crossroads Urban Center
Address: 347 South 400 East
  Salt Lake City, UT 84111
Phone: 801-364-7765
Web Address:
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Better Business Bureau Comments

Year, State Incorporated: 1970, Utah
Affiliates: None
Stated Purpose: "exists to assist and organize Utahns with low incomes, those with disabilities, and people of color to meet basic survival needs and to address essential issues affecting quality of life."

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Evaluation Conclusions


Crossroads Urban Center (CUC ) meets the 20 Standards for Charity Accountability.
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The organization operates one of Utah's busiest emergency food pantries, a free/low cost thrift store, an emergency assistance fund to help with prescriptions, bus passes, gasoline and other needs, extensive holiday food programs, and community organizing and advocacy with low income people and their allies. In 2014, Crossroads' direct service programs touched some 36,300 families and individuals in need. Hundreds of volunteers help serve thousands of people in need through Crossroads every year. Crossroads has initiated and developed new community organizations to provide services not otherwise available in the community for almost five decades. Utahns Against Hunger, Wasatch Community Gardens, the Disabled Rights Action Committee, and The Community Co-op are some examples. Current community organizing and advocacy projects are focused on expanding and preserving affordable housing, insuring tax equity and fair lending practices for low income Utahns, maintaining an adequate and accessible safety net for the hungry and poor in Utah, expanding health care options for low income people who are uninsured, and protecting the civil rights of the homeless.

For the fiscal year ended December 31, 2016, CUCCrossroads Urban Center's program expenses were:

Food pantry & outreach 1,422,281
Total Program Expenses: $1,422,281
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Chief Executive : Glenn L. Bailey, Executive Director

Chair of the Board: Scott Patton
Chair's Profession / Business Affiliation: Associated Regional and University Pathologists

Board Size: 22

Paid Staff Size: 12

*Compensation includes annual salary and, if applicable, benefit plans, expense accounts, and other allowances.
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Fund Raising


Method(s) Used:

direct mail, invitations to fund raising events, grant proposals, internet
Fund raising costs were 6% of related contributions. (Related contributions, which totaled $1,704,034, are donations received as a result of fund raising activities.)
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Tax Status


This organization is tax-exempt under section 501(c)(3) of the Internal Revenue Code. It is eligible to receive contributions deductible as charitable donations for federal income tax purposes.
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The following information is based on CUCCrossroads Urban Center's audited financial statements for the fiscal year ended December 31, 2016.

Source of Funds  
Donated food, rent, etc. 878,149
Contributions & grants 771,427
Thrift store sales 32,190
Investment return 30,680
Temporarily restricted 25,566
Special events (net) 14,844
Other income 14,048
Total Income $1,766,904


Uses of Funds as a % of Total Expenses

Programs: 87%  Fund Raising: 7%  Administrative: 6% 

Total income $1,766,904
Program expenses $1,422,281
Fund raising expenses 106,319
Administrative expenses 99,990
Total expenses $1,628,590
Income in Excess of Expenses 138,314
Beginning net assets 1,469,619
Ending net assets 1,582,367
Total liabilities 96,247
Total assets $1,678,614

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An organization may change its practices at any time without notice. A copy of this report has been shared with the organization prior to publication. It is not intended to recommend or deprecate, and is furnished solely to assist you in exercising your own judgment. If the report is about a charity and states the charity meets or does not meet the BBB Standards for Charity Accountability, it reflects the results of an evaluation of information and materials provided voluntarily by the charity. The name Better Business Bureau is a registered service mark of the Council of Better Business Bureaus, Inc.

This report is not to be used for fund raising or promotional purposes.

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