Better Business Bureau Report for
Community Action Services and Food Bank, Inc.

Better Business Bureau Report issued April 2017
Better Business Bureau Report expires April 2018

This BBB Accredited charity meets all 20 Standards for Charity Accountability and is a Seal Holder. Find out more...

Find out more about this charity:

Back To Top

Charity Contact Information

Name: Community Action Services and Food Bank, Inc.
Address: 815 South Freedom Blvd., #100
  Provo, UT 84601
Phone: 801-373-8200
Web Address:
Back To Top

Better Business Bureau Comments

Formerly known as:Community Action Services

Year, State Incorporated: 1991, Utah
Affiliates: None
Stated Purpose: "works to stabilize families and then rebuild their lives. It helps meet their basic needs (food, shelter, housing) while providing the long-term solutions needed to rebuild their financial and social self-sufficiency, enabling them to break out of poverty."

Back To Top

Evaluation Conclusions


Community Action Services and Food Bank, Inc. (CASFB) meets the 20 Standards for Charity Accountability.
Back To Top



Community Action Services and Food Bank provides these services and programs: 1. Regional food bank which provides 23,853 food orders annually to about 6,325 households (19,750 people); also provides food to 26 other community organizations. It also operates BackPacks for Kids serving 1,035 children in 10 low income schools. 2. Family Development and Support Services which provides eviction prevention/rent help, emergency shelter, transportation, case management, life skills training, and more to help stabilize homeless families and to prevent homelessness. In 2013, 1,099 households were assisted in this program. 3. Home Buyer and Mortgage Counseling provides a variety of mortgage counseling and home buyer education to help families prepare to buy their first home, to prevent foreclosures and to provide information to seniors regarding reverse mortgages. 4. Circles provides an opportunity for families to move out of poverty through training and working with specially trained middle income volunteers. Families participate for 18 months. 5. Education/Advocacy Program connects people with resources and to engage the community as volunteers and in a variety of service opportunities.

For the fiscal year ended June 30, 2015, CASFB's program expenses were:

Food Bank 8,366,566
Family Development 424,468
Circles Program 284,462
Advocacy/Education 230,033
Housing Counseling 145,369
Total Program Expenses: $9,450,898
Back To Top



Chief Executive : Myla J. Dutton, Executive Director

Chair of the Board: Kendall Crittenden
Chair's Profession / Business Affiliation: Community Volunteer

Board Size: 17

Paid Staff Size: 36

*Compensation includes annual salary and, if applicable, benefit plans, expense accounts, and other allowances.
Back To Top

Fund Raising


Method(s) Used:

direct mail, invitations to fund raising events, radio, grant proposals
Fund raising costs were 3% of related contributions. (Related contributions, which totaled $9,541,884, are donations received as a result of fund raising activities.)
Back To Top

Tax Status


This organization is tax-exempt under section 501(c)(3) of the Internal Revenue Code. It is eligible to receive contributions deductible as charitable donations for federal income tax purposes.
Back To Top



The following information is based on CASFB's audited financial statements for the fiscal year ended June 30, 2015.

Source of Funds  
Food In-Kind Non-USDA 6,225,330
Grants 1,313,559
Food In-Kind USDA 1,252,203
Contributions 750,792
Other Income 91,808
Subleases 8,250
Total Income $9,641,942


Uses of Funds as a % of Total Expenses

Programs: 94%  Fund Raising: 3%  Administrative: 3% 

Total income $9,641,942
Program expenses $9,450,898
Fund raising expenses 264,775
Administrative expenses 259,787
Total expenses $9,975,460
Expenses in Excess of Income (333,518)
Beginning net assets 2,008,757
Ending net assets 1,675,239
Total liabilities 224,344
Total assets $1,899,583

Back To Top

An organization may change its practices at any time without notice. A copy of this report has been shared with the organization prior to publication. It is not intended to recommend or deprecate, and is furnished solely to assist you in exercising your own judgment. If the report is about a charity and states the charity meets or does not meet the BBB Standards for Charity Accountability, it reflects the results of an evaluation of information and materials provided voluntarily by the charity. The name Better Business Bureau is a registered service mark of the Council of Better Business Bureaus, Inc.

This report is not to be used for fund raising or promotional purposes.

Send to:

What is an Accredited Charity