Better Business Bureau Report for
Volunteers of America Mid-States, Inc.

Better Business Bureau Report issued August 2016
Better Business Bureau Report expires August 2018

This BBB Accredited charity meets all 20 Standards for Charity Accountability and is a Seal Holder. Find out more...

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Charity Contact Information

Name: Volunteers of America Mid-States, Inc.
Address: 570 South 4th Street
  Louisville, KY 40202
Phone: 502-636-0771
Web Address:
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Better Business Bureau Comments

Year, State Incorporated: 1988, Kentucky
Affiliates: None
Stated Purpose: Volunteers of America Mid-States, Inc. creates positive change in the lives of individuals and communities through a ministry of service.

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Evaluation Conclusions


Volunteers of America Mid-States, Inc. (VOA) meets the 20 Standards for Charity Accountability.
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Established in 1896, Volunteers of America Mid-States, Inc. is one of the region’s oldest, largest, and most diverse human service organizations. Volunteers of America Mid-States was the winner of the 2010 Better Business Bureau Torch Award, and achieved accreditation on the Council on Accreditation in 2011 and was re-accredited in 2015. Today, VOA offers more than 37 distinct social service programs to 20,000 individuals annually in Kentucky, Tennessee, West Virginia, Southern Ohio and Southern Indiana. Agency services include homeless and housing services for families, low-income seniors; residential addiction recovery treatment; eviction prevention; employment-focused and housing assistance programs for veterans; HIV prevention, education, and testing; and neighborhood-based homes for people with developmental disabilities. Volunteers of America Mid-States is a local affiliate of Volunteers of America, Inc. based in Alexandria, Virginia. Under a national charter, it provides services designed locally to address specific community needs. Volunteers of America Mid States is governed by a voluntary 25-member Board of Directors; President, Jennifer Hancock; Chief Financial Officer, Tom George; and six vice-presidents. The organization employs a staff of nearly 600 and engages more than 1,000 volunteers each year. Working in partnership with local faith congregations, corporations, government agencies, individuals, and other nonprofit organizations — and supported by thousands of individual donors and volunteers — VOA seeks to meet many of the most pressing social needs in the communities that the organization serves. Programs are funded through a diverse array of funding streams, including federal, state, and local grants and contracts; private foundations; and public contributions. This affiliate provides professional, evidence-based services with compassion and common sense. In Fiscal Year 2015, 83 cents of every dollar was spent on direct services.

For the fiscal year ended June 30, 2016, VOA's program expenses were:

Fostering independence programs 14,918,026
Promoting self-sufficiency 8,250,996
Total Program Expenses: $23,169,022
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Chief Executive : Jennifer Hancock, President and CEO

Chair of the Board: Carl Williams
Chair's Profession / Business Affiliation: Director of Client Success, PSST

Board Size: 32

Paid Staff Size: 596

*Compensation includes annual salary and, if applicable, benefit plans, expense accounts, and other allowances.
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Fund Raising


Method(s) Used:

direct mail, telephone, invitations to fund raising events, print advertisements, radio, grant proposals, internet, planned giving arrangements, cause-related marketing, special levents
Fund raising costs were 7% of related contributions. (Related contributions, which totaled $12,233,833, are donations received as a result of fund raising activities.)
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Tax Status


This organization is tax-exempt under section 501(c)(3) of the Internal Revenue Code. It is eligible to receive contributions deductible as charitable donations for federal income tax purposes.
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The following information is based on VOA's audited financial statements for the fiscal year ended June 30, 2016.

Source of Funds  
Fee-for-service revenue 14,715,838
Federal and state grants 8,713,810
Contributions 1,883,744
Contributions - in kind 1,221,803
Program service fees 914,179
Public support - bequests, capital 188,638
Rental income 151,637
Special events 128,879
Volunteers of America National Office awards grants 126,710
Forgiveness of debt 103,719
United Way allocation 96,959
Misc. revenue 4,374
Total Income $28,250,290


Uses of Funds as a % of Total Expenses

Programs: 83%  Fund Raising: 3%  Administrative: 12%  Other Expenses: 2%

Total income $28,250,290
Program expenses $23,169,022
Fund raising expenses 835,795
Administrative expenses 3,285,514
Other Expenses 590,777
Total expenses $27,881,108
Income in Excess of Expenses 369,182
Beginning net assets 6,796,375
Other Changes in Net Assets (28,712)
Ending net assets 7,136,845
Total liabilities 2,667,382
Total assets $9,804,227

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An organization may change its practices at any time without notice. A copy of this report has been shared with the organization prior to publication. It is not intended to recommend or deprecate, and is furnished solely to assist you in exercising your own judgment. If the report is about a charity and states the charity meets or does not meet the BBB Standards for Charity Accountability, it reflects the results of an evaluation of information and materials provided voluntarily by the charity. The name Better Business Bureau is a registered service mark of the Council of Better Business Bureaus, Inc.

This report is not to be used for fund raising or promotional purposes.

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