Better Business Bureau Report for
Operation Care, Inc.

Better Business Bureau Report issued December 2015
Better Business Bureau Report expires December 2017

This BBB Accredited charity meets all 20 Standards for Charity Accountability and is a Seal Holder. Find out more...

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Charity Contact Information

Name: Operation Care, Inc.
Address: 708 Main Street
  Shelbyville, KY 40065
Phone: 502-633-1965
Web Address:
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Better Business Bureau Comments

Year, State Incorporated: 1992, Kentucky
Affiliates: None
Stated Purpose: Operation Care is a Christian ministry that seeks to provide for the physical, spiritual, emotional, and social well-being of people in need in a loving, compassionate environment in the name of Jesus Christ.

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Evaluation Conclusions


Operation Care, Inc. meets the 20 Standards for Charity Accountability.
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Operation Care's programs and services include: Our Omega House provides the first level of transitional housing for women and children who are homeless due to eviction, job loss, divorce, or domestic abuse. This housing level provides individual rooms for each woman sheltered and a community living room, kitchen, and bathrooms. Once a woman enters Omega House, she begins our Forward Motion program. In this program we offer programs with guidelines and accountability for bringing positive changes to the lives of the women we serve. Our Hall Manor facility provides a second level of transitional housing for those women whom we deem ready to advance to more independent living (along with their children, if any). Residents in Hall Manor continue in our Forward Motion program, becoming increasingly accountable for making progress towards self-sufficiency. Our Encore Shop thrift store/Helps Program provides basic necessities such as personal hygiene products, clothes, furniture, household goods, food, school supplies, and diapers to families with profound need. Thrift store sale proceeds are used to fund our entire operation, including our housing, helps, and medical program. Our Mercy Medical Clinic offers free primary health care, lab tests,medications, and dental care (except for requesting a co-pay of $10) to anyone who is uninsured and financially disadvantaged. The clinic is open 5 days a week. Operation Care also provides food, clothing, and furniture to males and females in need of emergency assistance.

For the fiscal year ended June 30, 2015, Operation Care, Inc.'s program expenses were:

Medical Program 677,149
Helps Ministry Program 386,165
Housing Program 119,642
Total Program Expenses: $1,182,956
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Chief Executive : Jennifer Decker, Executive Director

Chair of the Board: Charles Ashby
Chair's Profession / Business Affiliation: Small Business Owner

Co-Chair of the Board : Teresa Barnes

Chair's Profession / Business Affiliation: Realtor

Board Size: 14

Paid Staff Size: 9

*Compensation includes annual salary and, if applicable, benefit plans, expense accounts, and other allowances.
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Fund Raising


Method(s) Used:

direct mail, telephone, invitations to fund raising events, print advertisements, radio, grant proposals, internet, planned giving arrangements
Fund raising costs were 2% of related contributions. (Related contributions, which totaled $1,139,731, are donations received as a result of fund raising activities.)
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Tax Status


This organization is tax-exempt under section 501(c)(3) of the Internal Revenue Code. It is eligible to receive contributions deductible as charitable donations for federal income tax purposes.
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The following information is based on Operation Care, Inc.'s audited financial statements for the fiscal year ended June 30, 2015.

Ending net assets as reported below include $682,769 in unrestricted net assets and $9,350 in temporarily restricted net assets.

Total assets as reported above include $794,428 in property and equipment, net.

Source of Funds  
Donated medications 328,790
Donated services - medical professionals 195,195
Contributed revenue - donated goods 193,551
Retail Sales in thrift store 182,026
Contributions 142,603
Program fees 76,592
Grants 53,218
Fundraising 30,648
Gain on sale of assets 16,736
Rental Income 11,000
Donated furniture, equipment and supplies 8,300
Donated vehicles 5,400
Other 151
Investment Income 44
Total Income $1,244,254


Uses of Funds as a % of Total Expenses

Programs: 94%  Fund Raising: 2%  Administrative: 4% 

Total income $1,244,254
Program expenses $1,182,956
Fund raising expenses 24,649
Administrative expenses 56,191
Total expenses $1,263,796
Expenses in Excess of Income (19,542)
Beginning net assets 711,661
Ending net assets 692,119
Total liabilities 317,860
Total assets $1,009,979

This report was originally issued in December 2015. Financial info was updated in March 2017.

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An organization may change its practices at any time without notice. A copy of this report has been shared with the organization prior to publication. It is not intended to recommend or deprecate, and is furnished solely to assist you in exercising your own judgment. If the report is about a charity and states the charity meets or does not meet the BBB Standards for Charity Accountability, it reflects the results of an evaluation of information and materials provided voluntarily by the charity. The name Better Business Bureau is a registered service mark of the Council of Better Business Bureaus, Inc.

This report is not to be used for fund raising or promotional purposes.

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