Better Business Bureau Report for
Community Services Project, Inc.

Better Business Bureau Report issued December 2017
Better Business Bureau Report expires December 2019

Does not meet one or more standards
This charity does not meet one or more of the 20 standards for Charity Accountability. Find out more...

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Charity Contact Information

Name: Community Services Project, Inc.
Address: 1106 Penile Road
  Louisville, KY 40272
Phone: 502-368-4886
Web Address:
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Better Business Bureau Comments

Year, State Incorporated: 2002, Kentucky
Affiliates: None
Stated Purpose: The mission of Community Services Project, Inc. is to provide needed assistance for persons with disabilities, including veterans, youth in transition, and the homeless, find and maintain competitive and fulfilling employment opportunities throughout Kentuckiana. The agency serves consumers with disabilities referred to them by various offices of vocational rehab, job placement agencies, and accepts ticket assignments from recipients participating in the federal SSA Ticket to Work Program. In addition to helping individuals with disabilities find work in their community, CSP also provides janitorial service job opportunities at its contract sites for referred or recruited persons with disabilities from the above stated agencies and also the Kentucky Training Assistance Program. The organization’s goal is to place all referred or recruited individuals with disabilities in an integrated job position of their choosing in the community.

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Evaluation Conclusions


Community Services Project, Inc. (CSP) does not meet the following 3 Standards for Charity Accountability.

Standard 7: Board Approval of Written Report on Effectiveness - Submit to the organization's governing body, for its approval, a written report that outlines the results of the aforementioned performance and effectiveness assessment and recommendations for future actions.

 The organization does not meet this Standard because: 

  • It has not completed an organizational effectiveness assessment in the last two years. 

Standard 16: Annual Report - Have an annual report available to all, on request, that includes: (a) the organization's mission statement, (b) a summary of the past year's program service accomplishments, (c) a roster of the officers and members of the board of directors, (d) financial information that includes (i) total income in the past fiscal year, (ii) expenses in the same program, fund raising and administrative categories as in the financial statements, and (iii) ending net assets.

 The organization does not meet this standard because: 

  • It does not have a current annual report. 

Standard 17: Web Site Disclosures - Include on any charity websites that solicit contributions, the same information that is recommended for annual reports, as well as the mailing address of the charity and electronic access to its most recent IRS Form 990.

Community Services Project does not meet this standard because the organization's website does not include: 

  • Electronic access to its most recent IRS Form 990
  • A copy of the organizations most recent annual report 
Community Services Project, Inc. (CSP) meets the remaining 17 Standards for Charity Accountability.
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Community Services Project, Inc. provides job opportunities for persons with disabilities across Kentucky, Indiana and Northern Tennessee. Its mission is accomplished through contractual arrangements with the Kentucky Office for Vocational Rehabilitation as a Community Rehab Partner and as an Employment Network for individuals who assign their Ticket to Work with them. The agency's staff works with each of these individuals to provide community based adjustment programs as well as job placement services for a competitive employment outcome. In addition, the agency contracts with state and local governments to provide janitorial service job opportunities for persons with disabilities at its contract site locations. These janitorial service jobs are primarily in state road side rest areas. Other job site locations include office complexes, state health care facilities, and other private office buildings/business enterprises. CSP’s internal agency job sites offer competitive wages, flexible schedules, and employee benefits-life, dental, vision insurances, and paid time off. Its staff also works with rehab program providers to ensure employees have the needed reasonable accommodations and the job training necessary to perform their work duties. CSP staff also provides job opportunities at its work sights for disadvantaged workers participating in the Kentucky Training Assistance Program. CSP also operates its own private branded online loyalty superstore, which it offers as a service to other nonprofits and small businesses to help raise money for their organizations. Visit to learn more.

For the fiscal year ended June 30, 2016, CSP's program expenses were:

Program Services 4,611,785
Total Program Expenses: $4,611,785
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Chief Executive : L. Michael O'Bryan, Chief Executive Officer

Chair of the Board: Rada Halaseh Collins
Chair's Profession / Business Affiliation: Financial Planner Management

Board Size: 6

Paid Staff Size: 350

*Compensation includes annual salary and, if applicable, benefit plans, expense accounts, and other allowances.
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Fund Raising


Method(s) Used:

Community Services Project's primary source of revenue is through contractual arrangements for janitorial services with state government (primarily in roadside rest areas), local governments and private contractors. The agency also works with the Kentucky Office for Vocational Rehabilitation to provide community-based adjustment and placement services for persons with disabilities. In addition to those sources of revenue, the agency also generates some income from telephone solicitations, fund raising events, grant proposals, internet appeals, cause-related marketing, auctions and bingo.
Fund raising costs were 1% of related contributions. (Related contributions, which totaled $28,096, are donations received as a result of fund raising activities.)
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Tax Status


This organization is tax-exempt under section 501(c)(3) of the Internal Revenue Code. It is eligible to receive contributions deductible as charitable donations for federal income tax purposes.
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The following information is based on CSP's audited financial statements for the fiscal year ended June 30, 2016.

Ending net assets as reported below are unrestricted net assets.

Total assets as reported include $8,900 invested in property and equipment, net.

Source of Funds  
Contract Service Fees 5,601,572
Special Events 24,133
Unrealized gains on investments 13,168
Investment Income 8,832
Contributions 4,072
Other Income 855
Charitable Gaming loss -109
Realized losses -3,830
Total Income $5,648,693


Uses of Funds as a % of Total Expenses

Programs: 86%  Fund Raising: 0  Administrative: 14% 

Total income $5,648,693
Program expenses $4,611,785
Fund raising expenses 335
Administrative expenses 731,759
Total expenses $5,343,879
Income in Excess of Expenses 304,814
Beginning net assets 779,296
Ending net assets 1,084,110
Total liabilities 328,898
Total assets $1,413,008

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An organization may change its practices at any time without notice. A copy of this report has been shared with the organization prior to publication. It is not intended to recommend or deprecate, and is furnished solely to assist you in exercising your own judgment. If the report is about a charity and states the charity meets or does not meet the BBB Standards for Charity Accountability, it reflects the results of an evaluation of information and materials provided voluntarily by the charity. The name Better Business Bureau is a registered service mark of the Council of Better Business Bureaus, Inc.

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