Better Business Bureau Report for
Goodwill of Central & Southern Indiana

Better Business Bureau Report issued July 2017
Better Business Bureau Report expires July 2018

This BBB Accredited charity meets all 20 Standards for Charity Accountability and is a Seal Holder. Find out more...

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Charity Contact Information

Name: Goodwill of Central & Southern Indiana
Address: 1635 West Michigan Street
  Indianapolis, IN 46205
Phone: 317-524-4313
Web Address:
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Better Business Bureau Comments

Formerly known as:Goodwill Industries of Central Indiana, Inc

Year, State Incorporated: 1974, Indiana
Affiliates: Goodwill Commercial Services, Goodwill Education Initiatives , Goodwill Foundation of Central & Southern Indiana
Stated Purpose: "Goodwill changes lives every day by empowering people to increase their independence and reach their potential through education, health and employment."

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Evaluation Conclusions


Goodwill of Central & Southern Indiana (GCSI) meets the 20 Standards for Charity Accountability.
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Goodwill Industries of Central Indiana (GICI) provides several services to people with barriers to employment and education. The organization includes retail services, commercial services, education and mission advancement. GICI has more than 60 retail locations and 12 education locations. In addition, Goodwill serves more than 600 low-income families through Nurse-Family Partnership Indiana and countless others through employment services.

For the fiscal year ended December 31, 2016, GCSI's program expenses were:

Retail and commercial services 86,838,743
Education services 24,655,044
Mission advancement 8,727,415
Total Program Expenses: $120,221,202
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Chief Executive : Kent A. Kramer, President & CEO

Chair of the Board: J. Scott Enright
Chair's Profession / Business Affiliation: Executive Vice President, General Counsel and Secretary at Emmis Communications Corp.

Board Size: 15

Paid Staff Size: 3200

*Compensation includes annual salary and, if applicable, benefit plans, expense accounts, and other allowances.
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Fund Raising


Method(s) Used:

direct mail, cause-related marketing
Fund raising costs were 1% of related contributions. (Related contributions, which totaled $82,430,618, are donations received as a result of fund raising activities.)
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Tax Status


This organization is tax-exempt under section 501(c)(3) of the Internal Revenue Code. It is eligible to receive contributions deductible as charitable donations for federal income tax purposes.
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The following information is based on GCSI's audited financial statements - combined for the fiscal year ended December 31, 2016.

Source of Funds  
Sale of donated goods 80,864,419
Educational services 26,570,983
Commerical services 16,644,033
Other contributions 10,652,171
Mission advancement 7,455,154
Unrealized Gain on investments 1,598,130
Interest and dividend income 1,153,722
Annual and capital campaign contributions 1,149,241
Other, net 639,274
United Way 373,415
Realized Gain on investments 158,407
Bequests 136,124
Gain on interest rate swap hedge 110,480
Sale-purchased goods 43,543
Memorials 20,727
Net loss on disposition of property -1,922
Total Income $147,567,901


Uses of Funds as a % of Total Expenses

Programs: 88%  Fund Raising: 1%  Administrative: 11% 

Total income $147,567,901
Program expenses $120,221,202
Fund raising expenses 746,052
Administrative expenses 14,709,159
Total expenses $135,676,413
Income in Excess of Expenses 11,891,488
Beginning net assets 80,879,659
Ending net assets 92,771,147
Total liabilities 31,616,998
Total assets $124,388,145

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