Better Business Bureau Report for
CICOA Aging & In-Home Solutions

Better Business Bureau Report issued November 2017
Better Business Bureau Report expires November 2018

This BBB Accredited charity meets all 20 Standards for Charity Accountability and is a Seal Holder. Find out more...

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Charity Contact Information

Name: CICOA Aging & In-Home Solutions
Address: 4755 Kingsway Drive, Suite 200
  Indianapolis, IN 46205
Phone: 317-254-3660
Web Address:
Also known as:Central Indiana Council on Aging
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Better Business Bureau Comments

Year, State Incorporated: 1974, Indiana
Affiliates: None
Stated Purpose: "to empower older adults, those of any age with a disability and family caregivers to achieve the greatest possible independence, dignity and quality of life."

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Evaluation Conclusions


CICOA Aging & In-Home Solutions (CICOA) meets the 20 Standards for Charity Accountability.
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Provided information and assistance to more than 130,215 individuals and families. Assisted 4,730 people with care management services. Made over 24,000 home visits. Served 491,315 meals to people over 60. Provide home accessibility modifications to 162 homes. Made 49,574 trips for seniors and people with disabilities. Received more than 119,000 phone calls from people seeking information and services. 957 volunteers provided 23,692 hours of service.

For the fiscal year ended June 30, 2016, CICOA's program expenses were:

In-home services 10,143,381
Nutrition 4,285,728
Other 3,643,007
Aging & Disability Resource Center 1,218,406
Total Program Expenses: $19,290,522
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Chief Executive : Orion Bell IV, President/CEO

Chair of the Board: Jim Rosensteele
Chair's Profession / Business Affiliation: Community Volunteer, Sr. Corp. Communications Director, Retired

Board Size: 20

Paid Staff Size: 259

*Compensation includes annual salary and, if applicable, benefit plans, expense accounts, and other allowances.
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Fund Raising


Method(s) Used:

direct mail, invitations to fund raising events, grant proposals, major gifts and corporate sponsorships
Fund raising costs were 2% of related contributions. (Related contributions, which totaled $14,338,746, are donations received as a result of fund raising activities.)
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Tax Status


This organization is tax-exempt under section 501(c)(3) of the Internal Revenue Code. It is eligible to receive contributions deductible as charitable donations for federal income tax purposes.
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The following information is based on CICOA's audited financial statements - combined for the fiscal year ended June 30, 2016.

Source of Funds  
Federal and state grants 13,065,004
Medicaid service fees 5,819,742
Other income 742,752
Contributions and grants 648,808
In-kind contributions 502,671
Project income 460,703
Fund raising events 122,263
interest income 1,348
Loss on beneficial interest -26,782
Total Income $21,336,509


Uses of Funds as a % of Total Expenses

Programs: 94%  Fund Raising: 1%  Administrative: 5% 

Total income $21,336,509
Program expenses $19,290,522
Fund raising expenses 264,604
Administrative expenses 1,131,475
Total expenses $20,686,601
Income in Excess of Expenses 649,908
Beginning net assets 3,849,177
Ending net assets 4,499,085
Total liabilities 1,727,555
Total assets $6,226,640

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