Better Business Bureau Report for
United Way of Greater Cleveland

Better Business Bureau Report issued June 2017
Better Business Bureau Report expires June 2018

This BBB Accredited charity meets all 20 Standards for Charity Accountability and is a Seal Holder. Find out more...

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Charity Contact Information

Name: United Way of Greater Cleveland
Address: 1331 Euclid Ave.
  Cleveland, OH 44115-1854
Phone: 216-436-2100
Web Address:
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Better Business Bureau Comments

Formerly known as:United Way Services

Year, State Incorporated: 1943, Ohio
Affiliates: United Way Services of Geauga County, United Way of Medina County
Stated Purpose: “We mobilize people, organizations and resources in a focused effort to advance, education, income and health in our Greater Cleveland community.”

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Evaluation Conclusions


United Way of Greater Cleveland (UWGC) meets the 20 Standards for Charity Accountability.
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How Your Contributions Are Invested In Our Community Education Programs -- $4,298,731 Preparing children to enter and graduate from school. Income (financial stability) Programs -- $4,673,280 Working with families to earn income sufficient to meet current financial obligations, live in safe and affordable permanent housing, and acquire some savings or assets. Health Programs -- $4,159,332 Helping families and individuals improve their health and wellness through access to health care, early detection and treatment, and preventive services. Organizational Capacity Building -- $231,073 Federated Agencies -- $3,892,730 Includes Catholic Charities Health and Human Services, Jewish Federation of Cleveland and United Black Fund. Various grants, Special Projects and United Way 211 -- $3,885,894 Other Agency Support - $12,421,128

For the fiscal year ended June 30, 2016, UWGC's program expenses were:

Allocations and grants 17,615,622
Educational development 3,072,021
Planning and agency relations 2,747,010
Total Program Expenses: $23,434,653
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Chief Executive : August Napoli, President & CEO

Chair of the Board: Marc S. Byrnes
Chair's Profession / Business Affiliation: Chairman, Oswald Companies

Board Size: 59

Paid Staff Size: 151

*Compensation includes annual salary and, if applicable, benefit plans, expense accounts, and other allowances.
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Fund Raising


Method(s) Used:

direct mail, telephone, invitations to fund raising events, print advertisements, television, radio, grant proposals, internet, planned giving arrangements, work place pledge drives
Fund raising costs were 13% of related contributions. (Related contributions, which totaled $29,245,779, are donations received as a result of fund raising activities.)
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Tax Status


This organization is tax-exempt under section 501(c)(3) of the Internal Revenue Code. It is eligible to receive contributions deductible as charitable donations for federal income tax purposes.
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The following information is based on UWGC's audited financial statements for the fiscal year ended June 30, 2016.

Source of Funds  
Contributions 29,245,779
Program fees 2,743,502
Realized investment gains 533,470
Interest and dividend income 432,006
Rental Income 87,198
Unrealized investment losses -1,547,638
Total Income $31,494,317


Uses of Funds as a % of Total Expenses

Programs: 71%  Fund Raising: 11%  Administrative: 17%  Other Expenses: 1%

Total income $31,494,317
Program expenses $23,434,653
Fund raising expenses 3,668,753
Administrative expenses 5,566,899
Other Expenses 296,625
Total expenses $32,966,930
Expenses in Excess of Income (1,472,613)
Beginning net assets 29,108,585
Other Changes in Net Assets (2,666,665)
Ending net assets 24,969,307
Total liabilities 31,865,559
Total assets $56,834,866

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