Better Business Bureau Report for
Neighborhood Housing Services of Greater Cleveland, Inc.

Better Business Bureau Report issued February 2016
Better Business Bureau Report expires February 2018

Does not meet one or more standards
This charity does not meet one or more of the 20 standards for Charity Accountability. Find out more...

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Charity Contact Information

Name: Neighborhood Housing Services of Greater Cleveland, Inc.
Address: 5700 Broadway Ave
  Cleveland, OH 44127
Phone: 216-458-4663
Web Address:
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Better Business Bureau Comments

Year, State Incorporated: 1975, Ohio
Affiliates: None
Stated Purpose: "provides ongoing programs and services for achieving, preserving, and sustaining the American dream of home ownership."

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Evaluation Conclusions


Neighborhood Housing Services of Greater Cleveland, Inc. (NHSGC) does not meet the following Standard for Charity Accountability.

Standard 13: Accuracy of Expenses in Financial Statements - Accurately report the charity's expenses, including any joint cost allocations, in its financial statements. For example, audited or unaudited statements which inaccurately claim zero fund raising expenses or otherwise understate the amount a charity spends on fund raising, and/or overstate the amount it spends on programs will not meet this standard.

NHSGC does not meet this Standard because its IRS Form 990 for the fiscal year ended June 30, 2014:

  • Reports the organization had no fund raising expenses.
In addition, the BBB of Cleveland requested but did not receive complete information on the organization’s finances, solicitation materials, and annual report and is unable to verify the organization's compliance with the following 3Standards for Charity Accountability: 9, 15, and 16.
Neighborhood Housing Services of Greater Cleveland, Inc. (NHSGC) meets the remaining 16 Standards for Charity Accountability.
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Neighborhood Housing Services of Greater Cleveland's mission is to provide ongoing programs and services to help residents achieve, preserve, and sustain the American dream of homeownership. This mission is the foundation on which it builds its many successes. The organization truly believes in the continued collaborations with corporate, governmental, and non-profit partners in the areas of homeownership education and preservation. These efforts will have an increasingly positive impact the lives of the residents and the communities of its service area. A recent study concluded the following impact on Greater Cleveland's economy from NHS of Greater Cleveland's programs and services; Contributing over $105 million to the Greater Cleveland economy Generating $14 million in tax revenues Sustaining 153 jobs on an annual basis Generating $36 million of income for Greater Cleveland labor Leveraging $15.40 for every dollar received NHS of Greater Cleveland's impact in the community extends even further; Reaching over 1,000 families with its Homebuyer Education program, with 306 of them achieving the dream of purchasing a home. Assisting 1,100 fammilies with foreclosure prevention, keeping 53% in their homes or achieving a safe solution for their family. Providing over $420,000 in down payment assistance loans, leveraging $4 million in housing investment. Assisting over 1,000 clients with free tax preparation and retaining more than $1 million of refunds in the local economy Expanding the Land Trust portfolio to include 9 rental units and 5 additional properties to ensure affordable single family housing.

For the fiscal year ended June 30, 2014, NHSGC's program expenses were:

LIFT 1,969,787
Home Ownership Center 787,156
Foreclosure Assistance Funds 494,138
Loans and Loan Administration 330,134
City Loan Fund 7,770
Total Program Expenses: $3,588,985
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Chief Executive : Lou Tisler, Executive Director

Chair of the Board: Tanisha Rush
Chair's Profession / Business Affiliation: Vice President of Community and Economic Development, FifthThird Bank

Board Size: 21

Paid Staff Size: 21

*Compensation includes annual salary and, if applicable, benefit plans, expense accounts, and other allowances.
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Fund Raising


Method(s) Used:

direct mail, invitations to fund raising events, print advertisements, grant proposals, internet
Fund raising costs were % of related contributions. (Related contributions, which totaled $2,684,216, are donations received as a result of fund raising activities.)
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Tax Status


This organization is tax-exempt under section 501(c)(3) of the Internal Revenue Code. It is eligible to receive contributions deductible as charitable donations for federal income tax purposes.
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The following information is based on NHSGC's IRS Form 990 for the fiscal year ended June 30, 2014.

Source of Funds  
Contributions and Grants 2,684,216
Programs Service Revenue 1,170,851
Other Revenue 39,998
Investment Income 9,717
Total Income $3,904,782


Uses of Funds as a % of Total Expenses

Programs: 93%    Administrative: 7% 

Total income $3,904,782
Program expenses $3,588,985
Fund raising expenses
Administrative expenses 283,809
Total expenses $3,872,794
Income in Excess of Expenses 31,988
Beginning net assets 3,030,813
Ending net assets 7,728,299
Total liabilities 2,188,860
Total assets $9,917,159

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