Spring is Here, but Local Custom-Design Company Has Yet to Deliver Holiday Orders

April 10, 2017

Columbus, OH
- BBB is warning consumers about a Chillicothe, Ohio company who has yet to deliver holiday orders from consumers in twelve states and Ontario, Canada. TwoLive Customs, a business specializing in custom-designed shoes, is located in Chillicothe, and currently has an F rating with BBB.

Since December 2016, BBB has received 30 complaints against TwoLive Customs for reasons including non-delivery of merchandise, a failure to offer a refund and no response to repeated requests for assistance. BBB estimates the consumer losses to be $4,000.00.

Kip Morse, BBB President and CEO, said BBB has been trying to work with TwoLive Customs since late December. “It’s our understanding that the owner is young, and hand-paints each shoe,” he said. “He hasn’t been able to keep up with orders and has been unable or unwilling to issue refunds in a timely manner.”

Customers report they bought the custom-designed shoes from TwoLive’s website, with the company promising delivery in a couple of weeks. When the customers had not received their items by the promised dates, they attempted to contact the company by phone or email with no success. Most customers wanted the shoes for Christmas presents. BBB contacted TwoLive in January citing a pattern of complaints.

The terms on TwoLive Custom’s website read: Returns/Refunds/Cancellations are not accepted. However, according to the Ohio Consumers Sales Act, it’s a deceptive act for a supplier to accept money from a consumer for goods and then permit eight weeks to lapse without delivering the order, refunding the money or furnishing similar goods of equal or greater value, if the consumer agrees.

Clothing retailers were BBB’s 7th most complained about industry in 2016.

When buying merchandise online,  BBB offers the following tips:

  • Research the business carefully before paying any money. Check the company’s BBB Business Profile at bbb.org.

  • Find trusted, varying reviews and references to help make your decision.

  • Read all terms and conditions carefully before completing a purchase. Make sure to read and understand all warranty information and refund policies and know your options in case you receive an item that was not as advertised.

  • Pay by credit card whenever possible in case you need to challenge the payment.

For more information, follow BBB on Facebook, Twitter and at bbb.org.

Media Contact:
Kip Morse

About BBB
For more than 100 years, Better Business Bureau has been helping people find businesses, brands and charities they can trust. In 2016, people turned to BBB more than 167 million times for BBB Business Profiles on more than 5.2 million businesses and Charity Reports on 11,000 charities, all available for free at bbb.org. There are local, independent BBBs across the United States, Canada and Mexico, including BBB Serving Central Ohio, which was founded in 1921 and serves 21 counties in Ohio.