You will become part an organization that is one of the most recognized and trusted national brands. The Central Ohio BBB’s service area includes 21 counties and provides services to 2 million consumers and 50,000 businesses. Our BBB staff consists of a team of passionate people who are committed to being a valuable resource to businesses, non-profits and consumers by defining and fortifying the ethical practices which make enterprises profitable, consumers satisfied and markets more free.

Our BBB at its core is a social enterprise, dedicated to building marketplace trust. BBB helps startup organizations and established businesses of all sizes demonstrate to their customers and employees they are ethical and socially responsible.

Your BBB Serving Central Ohio is a nationally recognized and award winning organization in the areas of Operations, Marketing and Center for Character Ethics programs.

An ethical marketplace where buyers and sellers trust each other.

BBB’s mission is to be the leader in advancing marketplace trust. We do this by:

  1. Setting standards for marketplace trust
  2. Encouraging and supporting best practices by engaging with and educating consumers and businesses
  3. Celebrating marketplace role models
  4. Calling out and addressing substandard marketplace behavior
  5. Creating a community of trustworthy businesses and charities

To accomplish our mission, we commit to the following values to guide all our decisions and behavior with each other and those we serve:

  • Excellence: Strive to do our very best. Be accountable to the general public, our Accredited Businesses and Charities, and to each other for everything we do. Commit to providing the highest quality service with excellence and consistency everywhere we operate.
  • Integrity: Be honest and ethical in all of our business activities: treat everyone with integrity, keep our promises, learn from our mistakes, and have the courage to hold fast to our professional convictions.
  • Teamwork: Communicate, cooperate and collaborate freely across organizational and territorial boundaries and work as on team to fulfil our mission.
  • Trust: Trust in our colleagues throughout the BBB system and in ourselves, Say what we mean and mean what we say. Communicate with honesty and candor. Speak the truth with compassion.
  • Respect: Treat everyone with respect and dignity, valuing individual and cultural differences. People are our fundamental asset. We will empower them to develop and use their talents and capabilities to the fullest.


This Equal Employment Opportunity Policy applies to all policies and procedures relating to recruitment, hiring, promotion, compensation, benefits, termination and all other terms and conditions of employment.

It is our policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, national origin, gender, sexual orientation, age, disability or marital status. Discrimination or harassment on any of these bases in the workplace, including business trips and official functions, is unacceptable and will not be tolerated.