Business ProfileforUniversal Windows Direct of Columbus

First call 6/23/23 windows arrived and received call : asked about my gutter purchase, and when they could be installed, didn’t know I had ordered and didn’t have an answer. Supposed to revive a call from Tim the following Monday (6/26/23) about setting up the install for the gutters separately. No call 6/26/23 no call 6/27/23 Called 6/28/23 “Tim” was busy, he will call you back after he is done with his customer. No call 6/28/23-7/11/23 7/12/23 they call to set up windows/ will still figure out about gutters, no information on that. Appointment initially set 7/28 but switched to 7/20 and was confirmed, with a 8-10am arrival time. 7/20 comes, called 10:30 am with no installers at my property. :Due to a “system glitch” I’m not on the Schedule. Took an unpaid day at work to be here for install. 7/20 got ahold of tim, and spoke with a scheduling manger arianna, Tim is looking into what he is able to do for me to alleviate the inconvenience this has been. 7/28 my mother took a day to be at the house while I work, for the installer to be there. 10/14 still not finished with any window trim interior. Note : have the interior window trim provided by the installer sitting in my garage. Gutters weren’t installed with gutter guards which Is part of the reason I purchased through universal, which I was told I was getting (with evidence from salesman telling me I was supposed to get them), not one call from them since install. No call 7/20/23- 12/1/23 Kristin from UWD, called 12/5 to “finish” install with the parts I’ve had in my garage since day of install which was 7/28. Said parts have arrived which was never informed to me that we are waiting still on parts. Asked to speak to Tim, who I’ve hardly been able to get in contact with to begin with, no call from yet. Spoke with Michael B*** 12/8, still no call from “Tim”. Wanting to finish install. No resolution as of 12/21 with no attempt to do the correct thing.