This Business Is Not BBB Accredited

American Power and Light, LLC

American Power and Light, LLC

(888) 850-0098

American Power and Light, LLC

PO Box 182937
Columbus, OH 43218-2937
Fax Numbers
  • (614) 540-2464
Additional Email Addresses
  • customercare@electricapl.com
BBB File Opened: 12/30/2004
Business Incorporated: 05/01/2003 in OH
Type of Entity
Limited Liability Company
Business Management
  • Mr. Donald R. Kenney
  • Ms. Katelin Finissi, Director of Operations
  • Mr. Bill Finissi, VP
  • Ms. Nancy Inman, Agent
Business Category
  • Utility Submetering & Billing
Alternate Business Names
  • American Power and Light
  • American Power & Light
  • AP&L
Methods of Payment
  • Visa, Checks, Money Order, Auto Withdrawal, Online Payments

B-

Pattern of Complaint

This company has a pattern of customer complaints alleging poor customer service, a failure to explain billing, high utility bills and no apparent connection between the cost of the bill and apartment size and number of occupants.

On October 22, 2013 BBB sent return receipt email correspondence to American Power and Light, LLC requesting their voluntary cooperation in resolving complaints on file with BBB and providing steps it will implement to... Read More

Overview

According to information in BBB files, American Power and Light, LLC is an energy management company for Ardent Properties. BBB maintains a separate BBB Business Review on Ardent Properties at this link:  http://www.bbb.org/centralohio/business-reviews/property-management/ardent-property-management-inc-in-westerville-oh-70068684

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for American Power and Light, LLC include:

  • Business has failed to resolve underlying cause(s) of a pattern of complaints

M: 8:00 AM-4:30 PM
T: 8:00 AM-4:30 PM
W: 8:00 AM-4:30 PM
Th: 8:00 AM-4:30 PM
F: 8:00 AM-4:30 PM
S: Closed
Su: Closed

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BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

American Power and Light, LLC

This Business Is Not BBB Accredited

American Power and Light, LLC

Customer Review Rating:

95%

Composite Score: