Business ProfileforDesigner Brands Inc.

Dear DSW Customer Support, I hope this message reaches you in a timely manner in regards to order #**********. I am writing to express my utmost frustration and disappointment regarding the non-delivery of my recent order and the lack of progress in obtaining a refund or my items, at the very least. Regrettably, I have reached a point where I feel compelled to explore alternative measures, including contacting the Better Business Bureau and requesting a chargeback, due to the lack of resolution from DSW. Despite following your instructions and contacting through the support channels as advised, I have not achieved any success in resolving this matter. The non-delivery of my order and the subsequent failure to provide a refund have caused significant distress and inconvenience. I implore you to understand the severity of this situation. As a last resort, I am now requesting a chargeback to ensure appropriate action is taken. It deeply saddens me to have to resort to such measures, as I had hoped for a fair and timely resolution through DSW’s support channels. I urge you to take immediate action to rectify this issue. The lack of communication, resolution, and accountability is unacceptable, and it undermines the trust and confidence I once had in DSW’s services. I kindly request your urgent attention to this matter and a swift resolution to ensure my order is delivered or a full refund is provided promptly. I genuinely hope we can avoid the need for outside involvement and resolve this matter amicably. Thank you for your immediate attention to this urgent matter. I expect a prompt response and a satisfactory resolution to this ongoing issue.