Customer ReviewsforHometeam Properties Management, LLC

After faithfully paying rent for a year at $7200 a month calls and e-mails never yielded the landlord letter we requested showing my sons new prospective landlord his bills are paid in time. A small request. Meanwhile we didnt withhold rent when our child had a non working refrigerator for weeks and countless other issues. Disgusting business model.

Hello, we are in receipt of your complaint and we regret your experience did not meet your expectations. Our organization has confirmed that the rental verification for the tenants requested has been provided within a timely manner and if they have not been received yet, please reach out to our main office so we can work to resolve that issue ASAP. With respect to the maintenance work orders - once our team was notified officially via a submitted work order, we continued to work diligently to source and provide a functioning refrigerator and a new stove on a tight deadline with current supply turnaround times, and we believe we provided adequate communication and documentation for the completion of both. We aim to provide every one of our tenants with a quality experience and if you still believe we were unable to do so. Please reach out to our *********** at ************* and we'll be happy to assist as much as possible.Thank you,- The Team at Hometeam Properties

I do not even rent nor have I EVER rented with Hometeam Properties. I had never HEARD of them until Thursday. I own my home and have owned this home for almost 2 years. 2 days ago, my security system goes off (at the home I own) because someone is trying to enter my home (that I own). Multiple times does a member of Hometeam try to enter with a key, bangs on the door, admits that clearly someone lives at the property, still attempts to enter, calls the office for a keycode for my locks, you can hear my 90 lb dog barking through the door, the Hometeam member says whoever lives there is about to "have a bad day", and he knows there are people inside (I was at work. See comment about my giant dog). I have audio and video of the man saying "I will get in one way or another"When I rushed home from work, he was still attempting to gain entry. He explained that Hometeam owned the property and I had to let them in. A) no I don't. My house. B) if I were a tenant, which I am not (have I mentioned they were trying to enter a house they don't even own?) you are required to give tenants 24 hours notice that you will be entering the property unless it is a case of emergency, this was not.Turns out, Hometeam once managed my property years ago. They never paid their gas bills on the house and the gas was coming to be disconnected & the gas line capped. The kicker... there is gas in my house. There has never been natural gas in this house for the 2 years I owned it. (Think of how quickly their maintenance team takes care of their tenant's issues. It took them 2 years to figure out that there was a utility issue) Moral of the story, Hometeam has attempted breaking & entering, has ignored tenant's rights laws, doesn't pay utilities, and has horrific property management. When I called the next day, management had not even been made aware of the incident, their system STILL showed that the house was theirs, vacant, and entry could be gained at any time. They had no record that the house was sold in 2020, no idea that they were delinquent on utility bills, and when I spoke to them, the representative was rude, not remorseful at all, yelled at ME on the phone as if I shouldn't be angry they tried to break in to my home, and said "haven't you ever made a mistake?" Yes, but my mistakes have never included B&E.Please do not rent from these people. If this is how they treat someone they have absolutely no relationship with, imagine how they treat & bully people actually living in the properties they own.

We are in receipt of your BBB complaint and although we regret your experience did not meet your expectations, we adamantly refute your claims of misinformation. We received your inquiry of interest on 4/16/2022. Our leasing agent informed you of possible units and it was determined the interest lied with (**** N. High). A tour was conducted and 60+ text messages followed with clear and concise direction regarding our leasing process and procedures. Each time a question was asked, our leasing agent responded and in a timely manner. Often times, within the hour if not minutes. On 5/4/2022 you stated you would turn in an application and the co-****** application will follow. That same day our leasing agents activated your "online portal" in which payments are made among other things. The following day on 5/5/2022 you asked a question about the move-in date; in which our leasing agent replied: "August, as our current residents don't vacate their units until July 31st." You had a follow-up question about "what is the earliest" you could move in. To which our leasing agent stated; "August 6th or 7th and that all requests were first-come, first-serve." Clear direction was given regarding the process of how to request an early move-in. Consistent questions by you and answers by our agent proceeded thereafter and on 5/9/2022 a non-refundable holding payment of $885 was made by you. On 5/10/2022 your lease was sent to you for execution. That same day you inquired about the "lease starting on 8/19/2022 and should it be 8/6 or 8/7. Within minutes our leasing agent responded the move-in packages go out in June and you can make your request for an early move-in then. The agent further explained that all leases start on the same date of 8/19/2022 and in order to be considered for early move-in you needed to complete the form as previously informed. The policies and procedures were clearly outlined and all questions were timely answered. On 5/12/2022 our agent let you know a unit was identified and a move-in was possible to accommodate your requests of 8/6 or 8/7. This was done out of good faith and was made possible by the determination of our leasing agent to accommodate your needs. Our leasing agents followed up and you informed them you were no longer interested in leasing one of our units. At that time, our leasing agent informed you the deposit/fee would be forfeited. Several attempts to communicate were made thereafter to no avail. On 5/24/2022 our Director of Operations also reached out to via email and phone to further discuss the matter. We are open to dialogue and await your response. However, at this point, we feel strongly that our leasing agents followed proper protocol and procedures and a refund is not warranted.