BBB Accredited Business Profile

The Range Hood Store

The Range Hood Store

(614) 777-5004

The Range Hood Store

12 years in business
Headquarters
916 Delaware Ave
Marysville, OH 43040-1726
Fax Numbers
  • (614) 453-5726
Additional Phone Numbers
  • (614) 777-6285
  • (866) 528-0571
Additional Email Addresses
  • contact@therangehoodstore.com
  • awebb@therangehoodstore.com
BBB File Opened: 03/05/2012
Business Started: 01/01/2005
Business Incorporated: 01/30/2006 in OH
Type of Entity
Limited Liability Company
Business Management
  • Mr. Andrew Zuro, Owner
Contact Information
  • Customer Service: Ms. Annette Webb, Manager
Business Category
  • Range Hoods & Canopies
  • Online Retailer

Products & Services
Range Hoods, ZLine Range Hoods (Island and Wall mounts) , Designer Wooden Range Hoods , ZLine Ranges , Designer Copper Range Hoods , Remote Blower Hoods , 400 CFM Range Hoods , Chimney Extension and Chimney Short Kits , Under Cabinet Range Hoods , Range Hood Inserts , Glass Range Hoods , Outdoor Approved Range Hoods , Ductless Option Range Hoods , Crown Molding
Service Area
ALABAMA, ARIZONA, ARKANSAS, CALIFORNIA, COLORADO, CONNECTICUT, DELAWARE, DISTRICT OF COLUMBIA, FLORIDA, GEORGIA, IDAHO, ILLINOIS, INDIANA, IOWA, KANSAS, KENTUCKY, LOUISIANA, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MISSISSIPPI, MISSOURI, MONTANA, NEBRASKA, NEVADA, NEW HAMPSHIRE, NEW JERSEY, NEW MEXICO, NEW YORK, NORTH CAROLINA, NORTH DAKOTA, OHIO, OKLAHOMA, OREGON, PENNSYLVANIA, PUERTO RICO, RHODE ISLAND, SOUTH CAROLINA, SOUTH DAKOTA, TENNESSEE, TEXAS, UTAH, VERMONT, VIRGINIA, WASHINGTON, WEST VIRGINIA, WISCONSIN, WYOMING
Alternate Business Names
  • Z Line Kitchen and Bath, LLC
  • ZLine Kitchen
Methods of Payment
  • All Major Credit Cards and PayPal
Refund & Exchange Policy: 
You may return an item for a refund of the merchandise total within 30 days of delivery. Call our Customer Service Department so that we can contact our carrier to schedule a pick-up for the item. Return credits are issued within 48 hours once the item is received and inspected. Please note, if you return an item the return shipping costs will be deducted from your total refund amount.
Items must be in new condition and in the original packaging to qualify for a refund. There are no refunds or exchanges on installed or used items.
Prior to shipping, all Range Hood Store products are individually inspected to verify that they leave our facility in brand-new condition. We re-package all of our products well so they arrive on your doorstep undamaged. If your item arrived damaged or defective, we are happy to arrange for a prompt replacement. Contact our Customer Care Department at 1-866-528-0571 within 48 hours.
Before installing your unit, please test the item(s) for proper functionality by plugging it into the wall and testing the fan and lights. If unit does not work, please contact customer service right away.
Freight return policy.
When you sign for delivery, even if the package appears only slightly damaged, please write "Package Damaged." If the package looks significantly damaged, you may refuse delivery. In this case, please notify us so that we can expect the return shipment. Once the package returns to us we will send you a new one right away.
When you sign for delivery, even if the package appears only slightly damaged, please write "Package Damaged." If the package looks significantly damaged, you may refuse delivery. In this case, please notify us so that we can expect the return shipment. Once the package returns to us we will send you a new one right away.
If you have already accepted the package and notice missing or damaged parts, please contact us right away and we will ship you replacement parts free of charge. We usually only have a 48-hourwindow to file freight claims. If we cannot replace the parts, our carrier will pick up the original package and we will send you a full replacement.
If you decide you do not want parts or a replacement unit, you can return the item under our standard return policy.
If your product has a manufacturer's defect, we can either replace the defective part, or, if necessary, the entire unit.
All returns must have return authorization from The Range Hood Store prior to shipment. Shipping charges, customs duties, brokerage fees, and local taxes, are not refundable. Special-order items or altered items cannot be returned.
BBB accredited business

A+

Overview

Range hood distribution. 

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BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

M: 9:00 AM-5:00 PM
T: 9:00 AM-5:00 PM
W: 9:00 AM-5:00 PM
Th: 9:00 AM-5:00 PM
F: 9:00 AM-5:00 PM
Online store available 24/7.
Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

The Range Hood Store

The Range Hood Store

BBB ACCREDITATION SINCE 06/01/2013

Customer Review Rating:

50%
50%

Composite Score: