BBB Business Review

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This business is not BBB accredited.

Prescription Hope, Inc.

Phone: (877) 296-4673 Fax: (877) 298-1012 PO Box 2700, Westerville, OH 43086 http://www.prescriptionhope.com


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Description

Prescription Hope offers to to manage, track and refill medications for qualifying customers for a set fee per each prescription per month. Prescription Hope is not a prescription discount card nor an insurance plan.

 


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

On May 13, 2016, BBB Accreditation of Prescription Hope, Inc. was suspended due to complaints involving delivery, billing and customer service concerns which allege that the business offered resolutions directly to consumers available only on the condition that those consumers would agree not to further pursue their complaints through BBB. BBB's position is that the alleged actions by the business do not represent an effort to address marketplace matters with integrity and in good faith. In communications of May 23, 24 and June 28, the company appealed the suspension and stated they were unaware of the practice but had set up retraining with the appropriate staff on May 23 and June 3 2016, to ensure the alleged practices were not taking place. Allegations in one new complaint submitted to BBB on July 30, 2016, raised similar concerns about how a representative of Prescription Hope portrayed and/or referred to BBB dispute resolution. In addition, BBB is reviewing the underlying cause of complaints and volume of complaints with the company.

Complaint matters remain under review by BBB and BBB's Board of Directors and will continued to be evaluated at its next meetings, currently scheduled Sept. 27, Oct. 25, and Nov. 29, 2016.

Following further communication efforts and review of the matters involved in this suspension, the BBB Accreditation of Prescription Hope, Inc. may be reinstated or may be revoked. 

BBB will update this Business Review on Prescription Hope, Inc. accordingly.


The BBB Accreditation Standards under continued review at this time are:


6. Be Responsive

Address marketplace disputes quickly, professionally, and in good faith.

An accredited business or organization agrees to:

A. Promptly respond to all complaints forwarded by BBB by:
    1. Resolving the complaint directly with the complainant and notifying BBB, or
    2. Providing BBB with a response that BBB determines:
       • is professional,
       • addresses all of the issues raised by the complainant,
       • includes appropriate evidence and documents supporting the business’ position, and
       • explains why any relief sought by the complainant cannot or should not be granted.

8. Embody Integrity

Approach all business dealings, marketplace transactions and commitments with integrity.

An accredited business or organization agrees to:

Avoid involvement, by the business or its principals, in activities that reflect unfavorably on, or otherwise adversely affect the public image of BBB or its accredited businesses.

A complete list of BBB Accreditation Standards may be viewed at http://www.bbb.org/centralohio/for-businesses/about-bbb-accreditation/bbb-code-of-business-practices-bbb-accreditation-standards%20/


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • The business's BBB file information is being reviewed and/or updated.

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

24 complaints closed with BBB in last 3 years | 16 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 15
Delivery Issues 2
Guarantee/Warranty Issues 0
Problems with Product/Service 7
Total Closed Complaints 24

Additional Complaint Information

Prescription Hope encourages their clients who have questions or concerns to contact Timothy Liggett, VP at 877 296-4673 to see if he can assist them before filing a complaint with BBB.

Customer Reviews Summary Read customer reviews

11 Customer Reviews on Prescription Hope, Inc.
Customer Experience Total Customer Reviews
Positive Experience 8
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 11

Additional Information

BBB file opened: February 08, 2007 Business started: 05/01/2006 in OH Business started locally: 05/01/2006 Business incorporated 06/08/2006 in OH
Type of Entity

Corporation

Business Management
Mr. Douglas Pierce, President/CEO Mr. Bryan K. Hildreth, COO Mr. T. Micah Liggett, Vice President
Contact Information
Customer Contact: Mr. Bryan K. Hildreth, COO
Principal: Mr. Douglas Pierce, President/CEO
Business Category

Prescription Benefit Consultants Personal Services

Method(s) of Payment
Visa, Mastercard, Debit Card W/Visa Mastercard logo, Checking account
Refund and Exchange Policy
If you receive no medication because you were determined to be ineligible for patient assistance programs by the applicable drug manufacturers and you have a letter of denial, we will gladly refund the monthly service fee(s) for the medication(s) determined to be ineligible.  All we need from you is a copy of the denial letter sent to you from the applicable drug manufacturer explaining why you are ineligible.
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.