BBB Business Review

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BBB Accredited Business since

Prescription Hope, Inc.

Phone: (877) 296-4673 Fax: (877) 298-1012 PO Box 2700, Westerville, OH 43086

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Prescription Hope is a national advocacy service that works personally with patients and their doctors to help patients get brand-name medications that they may not be able to afford. Pharmaceutical companies offer brand-name medications at no cost, but there is a lot of work that needs to be done to qualify and stay qualified. For a set service fee of $25 per month, per medication, we manage all of the ongoing, complicated and time-consuming processes to help patients get each brand-name medication they qualify for.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Prescription Hope, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Prescription Hope, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 14 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

14 complaints closed with BBB in last 3 years | 5 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 8
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 5
Total Closed Complaints 14

Additional Complaint Information

Prescription Hope encourages their clients who have questions or concerns to contact Timothy Liggett, VP at 877 296-4673 to see if he can assist them before filing a complaint with BBB.

Customer Reviews Summary Read customer reviews

11 Customer Reviews on Prescription Hope, Inc.
Customer Experience Total Customer Reviews
Positive Experience 8
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 11

Additional Information

BBB file opened: February 08, 2007 Business started: 05/01/2006 in OH Business started locally: 05/01/2006 Business incorporated 06/08/2006 in OH
Type of Entity


Business Management
Mr. Douglas Pierce, President Mr. Bryan K. Hildreth, Director of Operations Mr. Timothy Liggett, Vice President
Contact Information
Customer Contact: Mr. Bryan K. Hildreth, Director of Operations
Principal: Mr. Douglas Pierce, President
Business Category

Prescription Benefit Consultants

Method(s) of Payment
Visa, Mastercard, Debit Card W/Visa Mastercard logo, Checking account
Refund and Exchange Policy
If you receive no medication because you were determined to be ineligible for patient assistance programs by the applicable drug manufacturers and you have a letter of denial, we will gladly refund the monthly service fee(s) for the medication(s) determined to be ineligible.  All we need from you is a copy of the denial letter sent to you from the applicable drug manufacturer explaining why you are ineligible.

Customer Review Rating plus BBB Rating Summary

Prescription Hope, Inc. has received 4.64 out of 5 stars based on 11 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.