BBB Accredited Business since
Phone: (877) 296-4673 Fax: (877) 298-1012 PO Box 2700, Westerville, OH 43086
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Prescription Hope is a national advocacy service that works personally with patients and their doctors to help patients get brand-name medications that they may not be able to afford. Pharmaceutical companies offer brand-name medications at no cost, but there is a lot of work that needs to be done to qualify and stay qualified. For a set service fee of $25 per month, per medication, we manage all of the ongoing, complicated and time-consuming processes to help patients get each brand-name medication they qualify for.
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A BBB Accredited Business since
BBB has determined that Prescription Hope, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Prescription Hope, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 14 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||5|
|Total Closed Complaints||14|
Additional Complaint Information
Prescription Hope encourages their clients who have questions or concerns to contact Timothy Liggett, VP at 877 296-4673 to see if he can assist them before filing a complaint with BBB.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||11|
Type of Entity
Business ManagementMr. Douglas Pierce, President Mr. Bryan K. Hildreth, Director of Operations Mr. Timothy Liggett, Vice President
Prescription Benefit Consultants
Method(s) of PaymentVisa, Mastercard, Debit Card W/Visa Mastercard logo, Checking account
Refund and Exchange PolicyIf you receive no medication because you were determined to be ineligible for patient assistance programs by the applicable drug manufacturers and you have a letter of denial, we will gladly refund the monthly service fee(s) for the medication(s) determined to be ineligible. All we need from you is a copy of the denial letter sent to you from the applicable drug manufacturer explaining why you are ineligible.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview